Thank you for your email dated 08 January 2009.
We are have been experiencing problems with the [email protected]
facility on our website and I apologise for any inconvenience this may have caused. We are working on the problem, which will be rectified shortly. To proceed with your purchase you could visit your local branch, where our Sales Team will be happy to advise you on current stock availability or any suitable alternatives.
With respect to the increase in price, you will need to take this matter up with the store manager as the Customer Service team will not be able to authorise any discount. I would suggest that you call us in 0844 561 0000 to make sure that the stock is available at the Wakefield store as the website is still going through a technical glitch.
Please accept my apologies for any inconvenience or disappointment that you may been caused by this matter.
PC World Customer Services
----- Original Message -----
In the early hours of 08/01/09 I reserved a Tech Air 10? Netbook Bag With
Worldwide Tracking System (Item 206920) for collection at your Wakefield
store at a price of £14.67. (Reservation code 4833o2h).
I went to collect the item early this evening after making a considerable
detour on my way home from work to visit the store, only to be informed the
store had never had any stock of the item, let alone reserved the item for
me! I can allow the odd mistake from time to time, but imagine my surprise
when I get home later in the evening to discover the item is once again
showing as ?in stock? at the Wakefield store, now at the higher price of
I would appreciate an explanation of the situation and would still like this
item but for my inconvenience I would expect it to be honoured to me at the
previous £14.67 price (or below)
Thank you in advance