Just been in to PC World with my online reservation for a Wii game. It was £29.99 in the store and online and I had a printout for the Game website with the game listed as £14.99
The lady at the counter refused to match it and brought me over to the manager. He swiftly told me that they do not price match with Game Online, only Game stores. I showed him the Price Match conditions from their website that stated they price match with websites including Game.
He refused to listen to me and was quite abrupt, he argued that Game do not have it in stock, they just take the money then order the stock in and deliver. I showed him the documentation that clearly stated "in stock and ready for immediate despatch". He wouldnt even look and said they can write what they want but it wont be.
He then told me to get it from Game website. I pointed to the big sign up above that says "internet Prices to Take home today" with a big "Price Match" logo next to it and said thats what I want. He told me to stop shouting and arguing and to wait as he was with a customer. I told him I wasn't arguing, I just wanted him honour the terms of the offer. He told me to go away and call head office. I said I will, but I will call them here. He told me to wait, so I did.
He came back and said, you'd be better going home and calling head office. I said, I'll wait until your finished and you can go through the t&c's that state it has to be game store and not the website as stated. Again, he said stop arguing as he was with another customer. (even though he stopped to come back to me).
He finally agreed to honour the match but warned me that he would not agree to price match under these conditions in the future. I pointed out that the signs are misleading and its false advertising. I asked for my 10% of the difference and he refused point blank as he was doing this as a "one off".
He then took a copy of my printouts and my receipt (which contains details of my bank card), huffed and puffed and walked away.
I feel I may have to make a complaint as he made me feel small in front of other customers and refused to honour the deal.
Am I in the right?