Normally, I have no problems with my local branch and usually collect at store. However, I've not been in there for a couple of months and boy what has happened.
I thought I would try the 110% price match as I wanted to get WII play. PC World price £34.99, Play £27.99!
Went to the chap at the till and enquired about the price match. Said that I needed to go over there (pointing to the Tech guys desk that is always under staffed) and talk to him. before I even had chance to ask another quick question he went straight back on the net, via his till, looking at COD4 on some website. I just stood there open mouthed at the sheer disgust and looked round to see other staff just, well doing nothing! As I was running out of time and seeing the poor chap in the tech guy area was busy I walked out.
Well, glutton for punishment, I tried again, this armed with a print out I went back in.
This time different face on the till, so tried with him and see what he did. This more promising, went out of his way to help. WII play was not on the shelf but he checked and noted that there was two in stock. Went to the manager and he said "we do not match websites anymore. Company policy." I'm sorry but your website does say play as a match. when did this change? "Oh... a couple of days ago." I called it quits and went home,
I phoned PC World. First stop CS. She was as helpful as a chocolate tea pot. I told her everything that had happened, and at no point was I rude or unhelpful as I know too well what the CS people can go through, she I can only apologise and pass me through to sales. I did say what about my complaint for which she said I could log it for you. Could? Oh really helpful. Decided I would try once more and get WII play. Put through to sales, went through all the hoops, put on hold etc.. and then the bomb shell... yep we will match but you must pay our P&P at £4.99
After nearly fainting I asked about collect at store... put on hold again and he came back with oh the stores do not price match sites! What, I'm sorry does that mean I can collect at store? I will ask, just put you on hold....! Nope don't worry, I'll go elsewhere, you obviously do not want my money.
I'm sorry for the rant but I just had to tell you of the time spent in getting nothing! False advertising and sales staff not intrested in... well sales!
In the end, I bought from shopto.net at £26.95 (£27.95 + £1.00 voucher) knowing that they are very helpful and free next day delivery.
I have to ask though, has this heppened to you or did you strike lucky?