PC World - Returning a TV that has been opened [Resolved] - HotUKDeals
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PC World - Returning a TV that has been opened [Resolved]

DragonChris Avatar
6y, 6m agoPosted 6 years, 6 months ago
Hi folks

Just wondering, would PC world be awkward about me trying to return a TV that was bought today (return tomorrow or something) and has been opened to test it?

Frankly, the picture quality does not meet my expectations. I have spent the last 20 mins dismantling, repacking and generally making it look as re-saleable as possible.

I'm likely to end up buying a more expensive model (although would prefer not to buy it on the day or from PCWorld [possibly - need to research prices]).

Do you think/know they will simply refund the cash? Or force an exchange, or blunt refuse? (They'll get aggro if it's the third option :p)

Rep for help etc :)
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DragonChris Avatar
6y, 6m agoPosted 6 years, 6 months ago
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banned 1 Like #1
yes,. pcworld, same people as dixons, are a real swine for this kind of thing, the main reason I have avoided dixons, currys, pcworld, & jessops

they will in my experience refuse as their is no fault, and even if there was a fault, expect to wait in the shop ages as they fumble to plug it in and such
1 Like #2
I got a hard drive from them a while ago it cost about £130 and didnt work, I walked in to the shop, picked it up myself from the shelf, carried it to the till and carried it home then carried it back to pc world and back to the till, All by myself, And when i asked for a refund they said there was going to be a 10% handling fee?

What the bloody hell for? I did all the work, yet it cost me £13 for buying a crap product form the shop.
1 Like #3
Just do what I did with a returned Sony and blame a 'fault' and would like a refund. If they say they can only give you a replacement kick up a fuss about not wanting to come out again if it is faulty too etc...
banned 1 Like #4
I wish you luck in your impending battle with the morons at PC World.
banned#5
jon1000jon
I got a hard drive from them a while ago it cost about £130 and didnt work, I walked in to the shop, picked it up myself from the shelf, carried it to the till and carried it home then carried it back to pc world and back to the till, All by myself, And when i asked for a refund they said there was going to be a 10% handling fee?

What the bloody hell for? I did all the work, yet it cost me £13 for buying a crap product form the shop.




handling fee for a faulty item? i'd kill someone before they got away with that!



I think i would say it keeps turning itself off after a while, so they cant reproduce it in the shop
I have boycotted the DSG for close on 20 years as they have always been total rubbish
1 Like #6
jon1000jon
I got a hard drive from them a while ago it cost about £130 and didnt work, I walked in to the shop, picked it up myself from the shelf, carried it to the till and carried it home then carried it back to pc world and back to the till, All by myself, And when i asked for a refund they said there was going to be a 10% handling fee?

What the bloody hell for? I did all the work, yet it cost me £13 for buying a crap product form the shop.


You got proof of them keeping the £13 for the faulty drive? Put "Money Claim Online" into google and go from there to claim the money back, plus £20 compensation to cover the hassle they caused you and the time you've spent resolving the issue. Reason being, while retailers can charge a handling fee on taking back working goods if the contract of sale says they can, if the goods are faulty, you're due a full refund. Speak to Citizen's Advice first if you like, then go tear 'em a new one.
#7
Hmm ok folks. I pretty much expect hassle but here's hoping...
#8
jon1000jon
I got a hard drive from them a while ago it cost about £130 and didnt work, I walked in to the shop, picked it up myself from the shelf, carried it to the till and carried it home then carried it back to pc world and back to the till, All by myself, And when i asked for a refund they said there was going to be a 10% handling fee?

What the bloody hell for? I did all the work, yet it cost me £13 for buying a crap product form the shop.


More fool you.
Supposing they did all the work and it still didn't work.
Would you be ok in paying a "handling fee" for something that didn't work?
#9
shops do not sell stuff on a trial basis.
if its been opened and used, the officially policy is no return, refund or exchange unless its faulty.
they WILL test to see a fault if you decide to make one up.

the item will have to be sold as used (non pristine) which means the store taking a profit hit on it.
why should they?
would you buy the TV that you sold back to them?

explain you want to buy a more expensive model and the manager may wave the official policy.
#10
slackrat77
shops do not sell stuff on a trial basis.
if its been opened and used, the officially policy is no return, refund or exchange unless its faulty.
they WILL test to see a fault if you decide to make one up.

the item will have to be sold as used (non pristine) which means the store taking a profit hit on it.
why should they?
would you buy the TV that you sold back to them?

explain you want to buy a more expensive model and the manager may wave the official policy.


I doubt they'll be taking a further hit on the price, as it's end of line anyway and was reduced - They could easily re-pack and sell on. I'd say someone else would be content with it for £250.

However, we shall see what happens.
#11
Report back.
#13
Did they not have a display model in the shop?!!
#14
rchan
Did they not have a display model in the shop?!!


Generally, display models have a crap picture anyway lol (most of them do anyway).
#15
DragonChris
Generally, display models have a crap picture anyway lol (most of them do anyway).


Shopping in the wrong shops then! :thumbsup:

Can you not seal the box back up so it looks unopened???
#16
rchan
Shopping in the wrong shops then! :thumbsup:

Can you not seal the box back up so it looks unopened???


Have done so already lol.
#17
I bought one from Argos and before I paid for it I asked if I could return it on the basis that I 'just didn't like the picture quality'. She said no problem so I did and they just opened the box to check it wasn't full of bricks. She said they don't expect you to pay £500 for a tv which you have not actually seen working and not be able to return it.
#18
amazon returns>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
#19
Frankly, the picture quality does not meet my expectations


evidently you did a lot of research when you went into the shop...

you say display models are crap generally....well would it hurt to ask for the remote to have a fiddle with the settings whilst you were in store?
banned#20
numptyj
evidently you did a lot of research when you went into the shop...

you say display models are crap generally....well would it hurt to ask for the remote to have a fiddle with the settings whilst you were in store?


you cant mostly, they only connect the high end tellies to the decent aeriel, they 'lose' the remote, the settings are all messed up so you cant change them, and many models are not even connected to anything

Basically, if you are not happy it should be allowed to return, buying instore should have the same rights as buying online.
#21
numptyj
evidently you did a lot of research when you went into the shop...

you say display models are crap generally....well would it hurt to ask for the remote to have a fiddle with the settings whilst you were in store?


To be fair, when I saw it I wasn't necessarily looking for a tv, but circumstances changed, and since it was on offer (http://www.hotukdeals.com/item/698016/samsung-32-lcd-tv-248-97-pcworld) I thought it would be worth a go.

And no, I didn't do a lot of research - As I said, circumstances changed so I sorta rushed into it, due to limited stock etc etc.

However, should I get the refund, the pressure is off so I can take some time over it :thumbsup:
#22
Well folks, we took the TV back and received a full refund :) Well done PCWorld.

Basically told them the truth and they were happy enough so gave a full refund. Good show PCW and thanks guys for your thoughts on the subject.

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