I went to try and either get my laptop replaced or fixed..
Its displaying ( Plugged in, not charging)
We pay an extra £9 a month for insurance and after checking the charger was ok ( He said he couldnt try another, because they didnt have another Dell on in store) He said they couldnt replace it and it would be sent off for 2-4 weeks..
Wasnt helpful at all and said it wouldnt get sent off straight away because theres a list!
I am not pleased at all!
Its not the fact that they wont replace it that Im peeved at its just the fact hjow he wasnt very helppful at all and I'm paying £9 for a insurance that I was informed would get me alot quicker repair times etc.. I asked him what I'm paying for because Dell will probably fix whats wrong with my laptop and he was like if you drop it etc then if we cant fix it weel replace it, I said well Ill just go outside and drop it and stamp on it shall i :p
Rightt rant over!
Should I go back in and demand to talk to the manager?