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I went to try and either get my laptop replaced or fixed.. Its displaying ( Plugged in, not charging) We pay an extra £9 a month for insurance and after checking the charger was ok ( He said he coul…
spikeyjacko Avatar
8y, 3m agoPosted 8 years, 3 months ago
I went to try and either get my laptop replaced or fixed..
Its displaying ( Plugged in, not charging)
We pay an extra £9 a month for insurance and after checking the charger was ok ( He said he couldnt try another, because they didnt have another Dell on in store) He said they couldnt replace it and it would be sent off for 2-4 weeks..
Wasnt helpful at all and said it wouldnt get sent off straight away because theres a list!
I am not pleased at all!
Its not the fact that they wont replace it that Im peeved at its just the fact hjow he wasnt very helppful at all and I'm paying £9 for a insurance that I was informed would get me alot quicker repair times etc.. I asked him what I'm paying for because Dell will probably fix whats wrong with my laptop and he was like if you drop it etc then if we cant fix it weel replace it, I said well Ill just go outside and drop it and stamp on it shall i :p
Rightt rant over!
Should I go back in and demand to talk to the manager?
Thanks
Jack
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spikeyjacko Avatar
8y, 3m agoPosted 8 years, 3 months ago
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#1
I would demand to see the manager. My son-in-law has taken his laptop back and they replaced it straight away as he pays for the insurance. I would make a complaint about the lazy shop assistant too.
#2
My aunt has a problem like that on her laptop. Take the battery out and restart, then plug it back in again. It might detect it.
[mod]#3
debbielon
I would demand to see the manager. My son-in-law has taken his laptop back and they replaced it straight away as he pays for the insurance. I would make a complaint about the lazy shop assistant too.


exactly they are having a laugh no wonder pc world are losing so much money
#4
I would give Dell a call first:

Customer Service Queries 0870 906 0010 9am - 6pm Monday - Friday

They have improved their service. If you don't feel as though you are getting anywhere, go in the shop, kick-off and then cancel your insurance with them.

Good luck!
#5
debbielon
I would demand to see the manager. My son-in-law has taken his laptop back and they replaced it straight away as he pays for the insurance. I would make a complaint about the lazy shop assistant too.


How long had he had the laptop and what was the fault?

deathtrap3000
My aunt has a problem like that on her laptop. Take the battery out and restart, then plug it back in again. It might detect it.


Tried that , Just the same results, :x

goonertillidie
exactly they are having a laugh no wonder pc world are losing so much money


I know haha

moremadness2001
I would give Dell a call first:

Customer Service Queries 0870 906 0010 9am - 6pm Monday - Friday

They have improved their service. If you don't feel as though you are getting anywhere, go in the shop, kick-off and then cancel your insurance with them.

Good luck!


Gonna give them a ring tommorow but tbh I need it replacing because of school work and I need it for a holiday in a couple of weeks!
Cheers for all the replies :thumbsup:
#6
spikeyjacko
How long had he had the laptop and what was the fault?

He had had it a while, to be honest I think he has returned about 5 so far and one of them was due to the same reason as you and they have been fine each time. Thats what you pay the insurance for. Phone before you go in and then they will be aware and maybe even have a new one waiting for you :whistling:



Tried that , Just the same results, :x



I know haha



Gonna give them a ring tommorow but tbh I need it replacing because of school work and I need it for a holiday in a couple of weeks!
Cheers for all the replies :thumbsup:
#7
And this was PCWORLD?
I might give them a ring tommorow before I go in
#8
Yes he rang and spoke to manager and then I drove him there and it was all very quick and smooth...I know it doesn't sound like PC World but I did see it with my own eyes lol
#9
Where are you based?
Thanks!
#10
if its not the charger its more likely to be the socket on the main board has started to come away.
when this happens it'll shorten the life of your laptop as any power from the charger is going thru and arcing to the motherboard.
I used to work in a PC shop repairing things like this and its a very very tricky thing to sort out especially if its been doing it for a while.

there's also the possibility that you'll get the blame for the problem, if they state that you've been abusing the laptop by yanking out the power cord at an angle causing the socket to come away from the board.
its a very common problem with all laptops and I spent 4 years doing just these sort of repairs.
we used to charge around £70 and more if we had to get a new power socket.

Dell themselves would probably want to see the laptop and determine if the damage had been caused by abuse/neglect or whether is a genuine fault such as a dry solder joint.

until examined, the PC World guys also wouldnt just replace your laptop on the spot.

I agree that a waiting list is a bit much and what you're paying for is NOT insurance as it doesnt cover against loss or theft, but it does cover against breakdown and accidental damage.
if the repair techs determine its a fault or accidental damage, you'll get either the laptop repaired within i think its 21 days or if it can't be done in that time or its beyond economical repair, it'll get written off and you'll get some vouchers for a new one.

if they say the laptop has been abused and the socket has come away due to mis-use, then you'll be asked to pay for the repair.
you could try to fight them on this but it means your laptop will then have to be examined by probably Dell themselves or an independent repair tech first.

like I said its a very common problem with laptops.
Batteries are not covered as they are consumables.

if its a genuine fault it'll get taken away and repaired.
#11
Gonna give them a ring tommorow but tbh I need it replacing because of school work and I need it for a holiday in a couple of weeks!
Cheers for all the replies :thumbsup:[/QUOTE]

i guess you are young-so if i was you i would take an adult with you(or someone older)
Sad but my kids have been fobbed off so many times and i still deal with this stuff for them as they are treated prety badly despite being polite to people:roll:
#12
Okay, well I havent been yanking it about at all!
Im hoping they might replace it, tbh I think they should
Yeahh my mum came with me
#13
spikeyjacko
Okay, well I havent been yanking it about at all!
Im hoping they might replace it, tbh I think they should
Yeahh my mum came with me


aye but theres you SAYING you havent been yanking the power cable out and then theres you proving it.

Providing thats what the actual problem is of course.
I'm not meaning to cause offence here, just running past you what the problem, cause and solution may end up being.
#14
Is this the cover you're paying for?
' Benefits of PC Performance include:
# Data Backup* free 1GB storage
# Data Recovery* worth £99.99
# Software telephone support (PC Laptop Only)
# Online training
# Onsite repair service for PC's - Courier Collection service for Laptops
# Unlimited Repairs
# Replacement product if cannot be fixed
# Breakdown due to Mishap (unless qualifies for instant replacement)
# Worldwide protection
# Annual healthcheck worth £49.99 (PC Laptop Only)'

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