I've ordered 5 mugs- 4 for Father's day and 1 for my mother-in-law's birthday. Every one of them has arrived smudged!! I've ordered loads before and have about 5 accounts with them (each one for the offers at the time if I want to order more than one of the same offer pmsl) And have spent on just the one account over £125. So you can imagine how upset I was today!! Anyone else have any problems with them? Just tried ringing the 0870 number but was put on hold for 5 mins so gave up.