Phone number for ebay headquarters? Stopping a charity from selling! - HotUKDeals
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Phone number for ebay headquarters? Stopping a charity from selling!

chrisharry12345 Avatar
5y, 5m agoPosted 5 years, 5 months ago
I work for a charity that has been selling on ebay for about a year.. we have 600 positive feedbacks and no negative feedbacks.

We sell old bric-a-brac that has been donated to us and comes in various conditions.

Over the last year we have had FOUR people out of 600 say our item was not as described. These people have been fully refunded and were happy enough not to leave negative feedback but they have deemed it enough to stop us completely from selling any items.

We have disputed this via ebay and have been told 3 times that the decision stands.

I think this is appaouling stopping a chairty that relies on this income so my CEO would like to contact someone as high up as possible.

If anyone knows how i can do this please post on here or pm me

Many Thanks
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chrisharry12345 Avatar
5y, 5m agoPosted 5 years, 5 months ago
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#1
good luck 8)
1 Like #3
http://4.bp.blogspot.com/_cXCEDC4WLL0/TTt-CmfojnI/AAAAAAAAAds/OciOHl-5-WM/s1600/BrickWall.jpg

this wont hurt as much when you bang your head in it
#4

Many Thanks


They indicated it was perminant!

I dont understand how people with several negative feedbacks continue to trade but we have 100% positive feedback and get banned from selling due to us being 0.05% over the threshold for items not as discribed.. its criminal!
banned#5
what are your dsr scores?
1 Like #6
Must be more to it than just being 0.05% over the threshold. I have seen sellers with very low feedback still operating or known of them being suspended for 7 / 30 days, or at most a year and this normally is only after multiple complaints over selling counterfeit or questionable goods.
#7
Item as described 1.00% 3 1.05% 4
Communication 2.00% 3 0.53% 2
Dispatch time 2.00% 3 1.84% 7
Postage and packaging charges 2.00% 3 1.32% 5

As a charity we do rely on volunteers to help list and pack our items so we do get the odd mistake but there not bad enough to be banned!
#8
simplyjimbo
Must be more to it than just being 0.05% over the threshold. I have seen sellers with very low feedback still operating or known of them being suspended for 7 / 30 days, or at most a year and this normally is only after multiple complaints over selling counterfeit or questionable goods.

I think the dispatch time has previously been over 2% due to a few mistakes when we started selling and a lack of help but again nothing major.
banned#9
what are the actual scores? Usually 4 point something
I thought they had to be below about 4.7 for 2 months before any suspension hapened?
#10
Have you had a look in the ebay forums on ebay? Many sellers on there may have had similar experiences or be able to give an idea of what could have gone wrong. I can't comment on bad experiences as my accounts are in tip top shape with good DSRs.

If you do get back on, one word of advice would be to delegate the listing and management to one person, a manager so to speak. This may stop some mistakes happening.

Another forum you could look at is http://www.aspkin.com/forums/uk-ebay-suspensions/ which will just be down your street, its full of other banned / suspended ebayers.

Edited By: simplyjimbo on Jun 09, 2011 14:15
#11
Apologies they are

Item as described 4.7 out of 5
Communication 4.8 out of 5
Dispatch time 4.6 out of 5
Postage and packaging charges 4.7 out of 5
banned#12
they are pretty bad TBH, I'll be surprised if they overturn the ban Im afraid
#14
I think they need to concider the circumstance though. If your a power seller selling new products then youd expect perfect scores.

As we are selling 2nd hand ornaments etc someones opinion is always going to be different to another. If anyone has a problem we offer a full refund including postage and let the person keep the item.
Postage sometimes can be a bit slow as it is done when it can really around helping individuals with learning disabilities and mental health problems. The ebay income doesnt bring in enough to pay someone full time to do it.

I just feel charities should get special curcumstances for this sort of thing as it is being run as a non profit organisation. We do state in a our listing that any problems and we offer a full refund, and we try to achive our set delivery times.

If someone from austrailia doesnt recive his goods within a week he could mark the score down low and theres no way to contest it
#15
What about opening a new account with ebay?
Then make P&P free by starting the auction at the actual postage level so you do not loose money, then have a designated someone whose task it is to get items into the post asap.

Sorry for your situation but I think the brick wall was accurate :(
#16
I suppose we will open a new account if we have to but we are a registered chairty seller with missionfish so we would loose those benifits :(

we will be writing letters to the emails in the second post and see what happens!
#17
Be cautious about opening up new accounts, check out the forum i posted as it will assist you alot in this area. Ebay don't like or allow suspended accounts opening up more accounts, they also have ways of detecting this too. Read up on it before you start the process.
#18
Can you open a second account for the same charity and still register with Missionfish? I was under the impression it was only the one account a charity could have?

I know you can open a personal account, but the problem is if you open a personal or business account and start listing items under the charity’s name, if someone reports you or eBay spots your listings without the official Missionfish status/logo thing, they will automatically cancel your listings and suspend that account too. Have you tried eBay’s live chat? See if they can help?
#19
colinsunderland
they are pretty bad TBH, I'll be surprised if they overturn the ban Im afraid

I don't consider their dsr's low enough to be banned from selling,i'm surprised you do,i've seen plenty of sellers with lower ratings than that and they are still trading.
#20
Did you get an email outlining what the trading ban was for,can you post here what it says?
banned#21
deb8z
colinsunderland
they are pretty bad TBH, I'll be surprised if they overturn the ban Im afraid


I don't consider their dsr's low enough to be banned from selling,i'm surprised you do,i've seen plenty of sellers with lower ratings than that and they are still trading.


It goes on volume aswell though doesn't it? If he had 6000 feedback rather than 600 I don't think he would be banned?
#22
chrisharry12345
I just feel charities should get special curcumstances for this sort of thing as it is being run as a non profit organisation.


Which charity do you work for?
#23
Hi, yeah the ban was for being consistantly over the 2% on the delivery time.. I dont know how they expected us to clear it as they wont clear until a year is up from the month they were recieved in :(
banned#24
chrisharry12345
Hi, yeah the ban was for being consistantly over the 2% on the delivery time.. I dont know how they expected us to clear it as they wont clear until a year is up from the month they were recieved in :(


I know you are a charity but I'm slightly confused as to why you think you shouldn't have to play by the same rules as everyone else?
Anyone else who gets put below standard has to do the same and if they don't improve get banned, and you get warnings before that happens. If you sold 600 items in a year, thats only 12 a week on average, 2 a day, surely if you found time to take photos, write descriptions and list them, then you could have found another few minutes a day to pop the stuff in envelopes and post within a day or two?
Buyers are so impatient at the moment on there dispatch times and postage prices are the two things you should really keep on top of more than anything else.

Edited By: colinsunderland on Jun 10, 2011 00:31
#25
I appriciate that colin which is why since they ristricted our account we have worked very hard on delivery times and got that one back into the allowed 2%. unfortunatly during that time we have had ONE person say our item wasnt as described as it was sent to australia and the ear broke off during transit...

We had 3 previously but back from a long while ago when we had someone with special needs helping with the listings as part of his personal development of work practice and training.

if we had 3 bad things back in last july it will take until this july for them to clear so its impossible for us to improve our scores until that happens and I dont know how they expect us to
#26
I've had a similar problem with ebay recently, over xmas four people claimed not to have received goods, i obviously refunded and claimed with RM as proof of postage was retained.
I forwarded everything to ebay - copies of POP, proof of refunds etc, yet i'm now limited to 22 items per month, and i don't get free listings or any of the other benefits.
I opened a new account, but they told me as a new seller there is now a ten item a month limit for four months to make sure i "get used to being a seller!"
I hate ebay :(
#27
Ebay have correctly banned you from selling as you are not delivering a good enough level of service to customers,the rules are there for a reason.

Stop making excuses,accept you are in the wrong and find another arena to sell your "bric a brac"

Just because its allegedly a charity doesn't mean that there should be special rules for you.

Your poor performance has let the charity down and your customers,shame on you!

Well done ebay!

Edited By: boothy on Jun 10, 2011 08:14
#28
The way you make it sound OP,that it was just 4 items not described,where there seems more to it than that.

That alone wouldn't stop you from trading,but you then said about the postage rating being poor too

You must have had a fair few 1 and 2 ratings

I can't remember the stats as i'm no longer a PS and i rarely visit the Ebay forums so i'm not familiar with the allowable percentages etc

I know it's no help now,but i wouldn't have bothered sending breakables overseas,it's not worth the hassle RE damages.
#29
boothy
Ebay have correctly banned you from selling as you are not delivering a good enough level of service to customers,the rules are there for a reason.

Stop making excuses,accept you are in the wrong and find another arena to sell your "bric a brac"

Just because its allegedly a charity doesn't mean that there should be special rules for you.

Your poor performance has let the charity down and your customers,shame on you!

Well done ebay!


You congratulate ebay from stopping a charity from selling? What sort of person are you?
We have 100% feedback and over 600 positives. 1.05% of the listings from this year were 'not as described' and that is the only area we are currently underperforming as a seller. your allowed 1% so we are 0.05% over the threshold. All the other scores are fine as we have strived to improve over the last few months.

I dont think any high street seller has that sort of percentage. And like I said we are selling old ornaments that have been donated to us. You occasionally get people who dont agree with your discription and items fragile items occassionaly get broken in the post no matter how well you pack it.

If you read what I have wrote you will see that I have said that the majority of poor scores came at the time earlier in the year when we had volunteers with learning disabilities helping to list and pack the items and we had the occasional mistake with the listing but anyone that was not happy was fully refunded and got to keep the item.
#30
chrisharry12345
boothy
Ebay have correctly banned you from selling as you are not delivering a good enough level of service to customers,the rules are there for a reason.

Stop making excuses,accept you are in the wrong and find another arena to sell your "bric a brac"

Just because its allegedly a charity doesn't mean that there should be special rules for you.

Your poor performance has let the charity down and your customers,shame on you!

Well done ebay!



You congratulate ebay from stopping a charity from selling? What sort of person are you?
We have 100% feedback and over 600 positives. 1.05% of the listings from this year were 'not as described' and that is the only area we are currently underperforming as a seller. your allowed 1% so we are 0.05% over the threshold. All the other scores are fine as we have strived to improve over the last few months.

I dont think any high street seller has that sort of percentage. And like I said we are selling old ornaments that have been donated to us. You occasionally get people who dont agree with your discription and items fragile items occassionaly get broken in the post no matter how well you pack it.

If you read what I have wrote you will see that I have said that the majority of poor scores came at the time earlier in the year when we had volunteers with learning disabilities helping to list and pack the items and we had the occasional mistake with the listing but anyone that was not happy was fully refunded and got to keep the item.


Charity or not,you are a substandard seller

Well done ebay!
[helper]#31
tullamorepat
eBay are appalling to contact, I needed to talk with someone over threatening emails received via eBay seller whom sold me a stolen item. Not one response from eBay! They also make it incredibly complex/difficult to speak to humans which I needed to do urgently, advice was inconsistent and several costly phone calls later before gaining the information I needed. Amazingly the seller of stolen item is still operating on eBay, buyers beware!! Appalling system eBay have for trying to get advice they don't appear to care for their law abiding customers! They completely need to look at themselves!

Hi, please open a new topic if you wish to discuss this. this thread has been dead 3 years. Thanks

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