I work for a charity that has been selling on ebay for about a year.. we have 600 positive feedbacks and no negative feedbacks.
We sell old bric-a-brac that has been donated to us and comes in various conditions.
Over the last year we have had FOUR people out of 600 say our item was not as described. These people have been fully refunded and were happy enough not to leave negative feedback but they have deemed it enough to stop us completely from selling any items.
We have disputed this via ebay and have been told 3 times that the decision stands.
I think this is appaouling stopping a chairty that relies on this income so my CEO would like to contact someone as high up as possible.
If anyone knows how i can do this please post on here or pm me