I went to my local store and asked about the best cash back deal they could offer me on a samsung toco, a male assistant said £100 on a 18 month contract. I visited the next day and spoke to the same person and he said it would be £45 a month. I asked if that's the best deal he could offer me and he said yes. I told my wife and she decided to phone an hour later and ask about the same deal, she spoke to a female assistant and she was offered £100 cash back for £35 a month on a 18 month contract. When she went into the store to do the deal she told the assistant about what had happened so she told her manager, the manager came across with the male assistant who had spoken to me and made a joke out of it. He apologised and his manager who I might add was female slapped his wrist and said it would not happen again. They really seemed sincere, the fact that they were grinning from ear to ear and giggling confirmed that. The fact of the matter was they made up stories about he missed a staff brief they had that day and did not know, were as all he had to do was ask someone like the assistant that spoke to my wife did. How can they get away with this is there anything I can do.