Well, took my OH's mobile in as it had broken and had to send it away for a replacement, the warranty centre recommended i sent it via the store as it would be tracked and would not cost us anything. This was last sunday and still no phone today, phoned the warranty repair centre and they have not received his phone, called phones 4u store i took it to and they have no record of receiving it and the phone is not there - i am waiting on the manager calling me back but what can i do? I am livid! The guy who took the phone never gave us a receipt or anything and OH has had no phone 4 over a week! Don't know what to do!