Bought a £90 phone from their clearance section in May, only for it to arrive without a battery so I cannot use the phone. Also did not come in the original box and the item overall did not look brand new.
I emailed them on the day I got it and they told me that a replacement battery would be sent in 5 days.
2 weeks later I phoned about my missing battery and they told me it would be sent out immediately.
When nothing turned up I phoned them again in June and they told me that because 28 days had passed they cannot do anything about it. I now have to get my credit card company involved, I cannot believe how mickey mouse this outfit is.