Phones4U - unlocked phone - I messed up - advice needed - HotUKDeals
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Phones4U - unlocked phone - I messed up - advice needed

jupe17 Avatar
6y, 7m agoPosted 6 years, 7 months ago
I've kinda screwed up here and i need to make amends.

I bought a Nokia 5230 at Phones4U instore which was unlocked with Vodafone. I was so thrilled with the deal and the phone that I recommended it to my friend... He also bought a similar phone with Phones4U instore and left for the US for a holiday on Friday...He downloaded OVI Maps and was so gung ho abt the trip - but now he tells me his phone is not unlocked and he's panicking. He's coming back in a weeks time but I think he's agonising and I feel guilty as it was me who sent him to P4U...

Is there some way P4U have made a geniune mistake and will they rectify it (unlock it for free or provide a replacement handset) once he comes back? Or does my pal have to pay 25-40 quid to unlock it.

Pls help. There's nothing worse than guilt and I feel responsible. Thanks in advance.
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jupe17 Avatar
6y, 7m agoPosted 6 years, 7 months ago
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Comments/page:
#1
It seems the salesperson claimed with Vodafone it was unlocked and with Orange it wasnt... as a result, my friend took it with Vodafone and paid the 10 pound top up too...It was all instore and over a conversation...
#2
2 Options:

1- Give him your phone and you keep the locked one.
2- Contact Vodafone/P4U and they *may unlock the phone in good faith (due to international travel)

Shima
#3
it maybe unlocked but some phones are not capable to be used abroad (USA uses Triband)
see if the phone is compatable in USA

from Nokia Website ,
Operating frequency
Dual band 900/2100 WCDMA and 850/1900 WCDMA
GSM/EDGE 850/900/1800/1900
Automatic switching between GSM bands
Flight mode

doesn't look like its TRI BAND
#4
The Nokia 5230 is dual band (as stated above), no way that's going to work in the US.

The odds are it is unlocked, most P4U stock is unless its unique to a network.
#5
dcx_badass
That is quadband so it should be fine.


He's right, you know !!

Just shows you should read ALL the info not just the bit you're looking for !

Maybe the op's phone is set manually on a band? That might explain why it's not working over there ?

Just reading the first post again, how did he download all that stuff if the phone wasn't unlocked ? Or has it stopped working once he got over there ?
#6
Thanks for all the comments / suggestions...

I have the same fone and I can safely say its quad-band. All s/w and apps were downloaded using the Vodafone sim provided as part of the phone when he was in the UK... It appears as if they have sold him a Vodafone locked phone...so when he went to the US and used a local SIM it jes didnt work...

also I contacted Phones4U customer services over email and this is what I got...

'Thank you for your recent email. I can confirm that after looking into your account even if your handset was unlocked it would still only be able to work with another UK SIM card.

I can confirm that if your handset is locked to Vodafone the network you would need to speak with them directly on 08700 700 191 as this is done at the networks discretion, Phones4u are unable to do this.'


Now that doesnt make any sense to me...
#7
??

"... even if your handset was unlocked it would still only be able to work with another UK SIM card." What ?

They seem to be saying it's locked to UK only networks ?? I've never heard of that before? It maybe a line they have to take, but if a phones unlocked it's unlocked for every where . . .
#8
steve1221
??

"... even if your handset was unlocked it would still only be able to work with another UK SIM card." What ?

They seem to be saying it's locked to UK only networks ?? I've never heard of that before? It maybe a line they have to take, but if a phones unlocked it's unlocked for every where . . .


Absolutely...I have never heard such rubbish anywhere else....anyway, I looked around everywhere and the most reliable / cheapest option was to unlock it with a pro and since its a SL3 phone, it costs 20 quid....I've decided to pay the same and get it unlocked for my friend...owe him that much :-)

Thanks to all of you for your suggestions/help... really appreciate the effort...its ppl like u who make this forum a gr8 place to be around... tx...

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