Hi wondered if anyone had a similar problem to this. I received a monthly itemised bill normally my web and phone bill comes to around £12 - £15 per month. This month it was over £44!
I checked my bill online and the cost of the calls did not add up. I psoke to Pipex and they said that numerous calls had been made to one particular number - 0800531706. Is anyone aware of this number?
Some of these calls were made when we were not in the house. Others were at strange time like 5:19am for 7 seconds then a few seconds later the number would be dialled again. There was one from 9:49pm - 11:43pm - i never stay up that late!
I have called the number which says (if your'e calling from a mobile that you'll be charged, but once you get through that it says you have dialled incorrectly).
Anyway, i wanted to know why these weren't on the itemised bill, but i never got a good enough answer and they wouldn't put me through to someone else.
i've even tried emailing them but with no luck. I do not want to pay for calls that were not made. BUT does anyone have any idea how this could have happened? Has it happened to anyone out there?I'm worried that the calls might still go on but hopefully now that i've pointed out via email and phone that something is not quite right that i should not be charged for them.
The last person i spoke to said that the billing department would be in touch within 3 days. Hopefully it will get sorted - but has anyone had a similar problem? if so what happened?
Any help/advice greatly appreciated