Pixmania - advice needed about FRAUD! Is this defo genuine? - HotUKDeals
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Pixmania - advice needed about FRAUD! Is this defo genuine?

stanglish Avatar
1d, 1m agoPosted 1 decade, 1 month ago
Basically I recently ordered an item from Pixmania. The following day I received an email ...

Dear Mr Richard
In our bid to reduce fraud on the internet, we have issued new measures of security.
To proceed with your order we will need some extra details from you.

[* [U If you are opting for delivery to the same address as your invoice address, please send us something that has your name and address on it from the following :
[* A copy of your driving licence, OR
[* A copy of your social security card, OR
[* A copy of your bank statement, OR
[* A copy of your council tax bill, OR
[* A copy of a recent utility bill.

[* [U If you are opting for delivery to a work address, please send us :

[* A copy of your passport, driving license or recent utility bill, AND
[* Company letterhead or business card, with switchboard number that we can call to verify that you work there.

[* [U If you are opting for delivery to a private address that differs to your billing address, please send us:

[* A copy of your passport, driving license or recent utility bill, AND
[* A copy of a driving licence, recent utility bill, or something else that has the name and address of the person who will accept delivery.

This can be sent to us either by fax on 00 33 1 4501 3678, or by replying to this email with either jpeg, pdf or gif attachments.

We do not accept mobile phone bills or online statements. If you have not already done so, please provide us a daytime landline contact number.

We are sorry about the inconvenience this may cause you. These measures are intended for our customers protection, due to the large amount of credit card fraud on the internet, and to allow us to quickly reimburse anyone who has been a victim of a fraudulent transaction.

http://www.pixmania.co.uk/uk/uk/s_action/conditions/index.html#11http://www.pixmania.co.uk/uk/uk/s_action/conditions/index.html#11

Best regards,
Pixmania Security Team
Cordially,


http://aka.fotovista.com/dev/gui_web/grafx/uk/mail/felix.gif
James Felix
Customer Service Director

This does indeed look genuine but I'm just after a little confirmation from you HUKDers... especially those who may have ordered from them recently! By the way, I was a newly registered customer with them which would probably affect this case. The mail is from [email protected] and they got the order no correct, I just hate companies ever asking this kind of film. Imo its unprofessional.
Other Links From Pixmania:
stanglish Avatar
1d, 1m agoPosted 1 decade, 1 month ago
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#1
Not sure, i do know that some small companies are only insured to deliver the items to the cardholders adress. So if anything goes missing there insured. wheras if you get it delivered to a different address they ask for 2 bills with your address on etc. (in your case) im not sure why they need proof as they should be insured for such things.

Maybe you should email them, or ring them. and ask if it is genuine. They should be able to clear it up. Hope this is of some use.
#2
This looks suspicious as the fax number is in France. Although I have encountered it before when I bought tickets from ticketmaster.

I sent them a scanned copy of the top of my council tax reminder with all the sensitive information edited out. It basically read 'Wansbeck District Council - Council Tax Reminder' with my name and address below it. No logos, no numbers, nothing. They were happy enough with that, but I would phone pixmania via the number on the website and confirm.
#3
suchafunkymonkey
This looks suspicious as the fax number is in France.


Pixmania are a French company ... but I would give them a call from the number on their website before any further action.
#4
Will give them a ring tomorrow and post back for future reference.

Still damn annoying though! :x
[helper]#5
Its genuine. I've ordered a camera from them in the past and the company is based in France. I've seen reports ( a letter in a computer mag) that the company sometimes does this with some credit cards but not all. I was a little dissappointed with them as the canon camera I bought had all the instructions in French dispite ordering it from the UK site and there was no indication on the website that this would be the case.
Cheers
#6
Same here... It's an old policy, I sent a scanned in utility bill over email to them back in Dec. 2004.

And yep, a French company. Beware, they sent me a French camera (English Manual etc, but just a french plug!!). I sent an email quickly, complaining (but not being rude!), and I was quickly sent a response, with a DHL tracking number for an adapter. It arrived promptly next day!

A+ Service from them, I highly recommend. And no I'm not in any way affiliated with them :P
#7
Pixmania are a french company as stated above and a popular big respectable online company too might i add.
#8
same for me, ordered a new TV from them and had the same email. its genuine :thumbsup:
#9
I ordered a Kodak v610 off them as they had it £70 cheaper than most but when they asked for this I cancelled this.

For a company trading online in this day and age to ask for all these details I think is poor as my credit card went through their secure server so why ask for more details. Very amatuerish in my opinion.

As I said I cancelled the order and ended up getting it off easymobile for £90 cheaper ...hehehe
#10
It's for security Jericholgan. They are genuine :)
#11
Just be careful if you use Quidco with them - they never pay up (well in my experience they havent) :x
#12
MattC
It's for security Jericholgan. They are genuine :)
That may be true, but with all the phishing emails around these days it's very wise to be cautious. I for one would cancel the order - there's no way I'd send copies of my bank statements / passport to anyone let alone some company on the internet.

Also as they're not in the UK I'm not sure which laws apply should something go awry with these documents.
#13
daz1969
Just be careful if you use Quidco with them - they never pay up (well in my experience they havent) :x


That's my experience too. Both mine have gone straight to declined, even though I have had the products for a while!
1 Like #14
My husband works for Trading Standards and advises that you should never need to send any web based company sensitive documents such as bills, statements etc. A decent sized company should have sufficient fraud prevention software or checks in place without you having to send them anything.
#15
tammyone4
My husband works for Trading Standards and advises that you should never need to send any web based company sensitive documents such as bills, statements etc. A decent sized company should have sufficient fraud prevention software or checks in place without you having to send them anything.


Many thanks for your first post :) Welcome to the forums.
#16
tammyone4
My husband works for Trading Standards and advises that you should never need to send any web based company sensitive documents such as bills, statements etc. A decent sized company should have sufficient fraud prevention software or checks in place without you having to send them anything.

Don’t want to put a spanner in the works, but it’s irrelevant what your husband has said. I have used Pixmania a few times has have a few other people on this site, with no issues. Pixmania maybe a French company but have never let me down when purchasing products from them.

PS. You don’t have to send them anything that personal to them, I used a water bill!!

PPS. No I do not work for Pixmania.
#17
It's genuine. However, not had the 'good' customer service. Was pretty bad from where I was concerned. They managed to 'lose' a 32" LCD TV. Was lost for 3 weeks apparently. Got it in the end, and then the plug was a european plug, had no adapter.

Wouldnt buy from them again.
#18
Email them tell em, they sent me a adaptor via DHL with tracking number same day!!
#19
I ordered something from them and then cancelled the order. try getting a refund waited weeks kept getting excuse after excuse
#20
Unfortunately I don't think that "personal experiences" where you received the product(s) are a sufficient basis for sending personal documents onlince. In the original post, Pixmania suggested sending a "bank statement" to them.

Would I ever send these details in an email? No. Why not? Because if it's intercepted then they could be used for fraud.

It is recommended that documents such as these should be shredded before putting them into a waste paper bin, in case of fraud. There is no way that I would send them to anyone online (the internet is full of fraudsters) and I would be very selective who I showed them to on paper.

Pixmania needs to pull their socks up, in my opinion. Other companies manage fraud protection without asking for such documents, and there are a whole load of fraud prevention schemes that they could use e.g. software, encryption, credit card fraud cover.

So to conclude, no matter how many of you say that you sent them these documents with no problems, I would never do it. Not just this company, but any online company. And I would certainly not recommend anyone else to do it.

My opinion? Cancel the order and buy from a company that asks you to pay via a normal, encrypted website.

:-)
#21
MicroDirect also do this.
I placed 2 large orders with them, ~£1,000 on consecutive days, the second one they asked me to confirm my address for security reasons by using a bill of some form.
I sent them a scan of my Phone bill with all the details except the address blacked out.
I phoned them the next day saying that it was shoddy that they required these items to 'verify my address'.
The guy on the end was some dolt who just gave me the company line and wasn't interested in my complaint.

If there's anything dodgy about a company they don't need you to send them any proof of ID because they have all they need to commit fraud from your account just by ordering from them, you give them all the details they need right there and then.

The QuidCo thing with Pixmania sucks though.

X10
#22
The only good thing about all this is that if someone did nick yor card and if by miracle they did use pixmania with it (though I imagine they'd be having much more fun with it somewhere else) then pixmania out of the kindness of their hearts would look after you.
#23
I'm not saying the company will use your details. I am saying that by following their instructions, you are sending sensitive information by email i.e. NON-SECURE method. That is dangerous. IMO this company is being irresponsible by asking their customers to do this. Also, with all the best intentions in the world, you still have no idea who Pixmania show this info to.

Also look at the number of spoof emails that people get, supposedly from their bank, ebay etc. asking them to "confirm" details. I think it's wise to treat all emails of this manner in the same way - i.e. delete & destroy. That way you won't get caught out!
#24
markwills
I'm not saying the company will use your details. I am saying that by following their instructions, you are sending sensitive information by email i.e. NON-SECURE method. That is dangerous. IMO this company is being irresponsible by asking their customers to do this. Also, with all the best intentions in the world, you still have no idea who Pixmania show this info to.
I agree with the comment about irresponsibility here.

markwills

Also look at the number of spoof emails that people get, supposedly from their bank, ebay etc. asking them to "confirm" details. I think it's wise to treat all emails of this manner in the same way - i.e. delete & destroy. That way you won't get caught out!
But the problem is to what degree do you protect yourself to not 'get caught out'? We've heard recently about the call centres abroad that are now selling people's credit card & indentity details when they do telephone banking and shopping, yet some people believe they are more 'safe' when they use their Card over the phone than on the internet.

I think it's prudent to be vigilent and be aware of the information you're sending and by what means you're sending it. At the end of the day if somebody wants to steal your money/identity, they will, we can only be vigilent to prevent this as best we can while getting on with our lives.
X10
#25
Everyone seems to have their own opinion about this, which is fair enough.

I don't want to repeat myself, but my final thought on the topic is this: I don't think you'll get a huge amount of support from your bank if you've been sending people copies of statements (with a/c numbers etc included) especially via an unsecure method.

I suppose if it's a credit card you're less likely to have to absorb the cost of fraud.
#26
I can only give you my opinions but i would steer clear of Pixmania. I bought a camera from them for my other (not better :thumbsup: ) half last Christmas. After 3 weeks of not recieving i tried to call customer services to be told that i have to email them as they are based in France and have no customer service numbers there. Anyway long story short after arguing they only ever gave me a partial refund and after email after email i never got the rest.

my advice...tell em to stick it and pay the little extra and get it somewhere in this country so your protected by british law.
#27
This thread is from october last year, but I had the same problem as OP in april - they took the money before they sent me that email, have only just got my money back after 3 months of pestering them!
#28
I have had this before a few years back when buying a digital camera,same sort of thing requesting the same info.I never got asked for info when I last ordered from them tho,might be random checks.They very good for camera prices.
#29
I have never received my camera dated back to July 2007 now it's October 2007, I have made many phone calls and emails, now they have chosen to ignore me, I am now out of pocket to the sum of 400 euros, this has got to be fraud. NO more Pixmania for me.

Paul Mayall
[admin]#30
Paul does your camera show as despatched when you track it?
Welcome to the site btw :)
#31
Anybody whome deals with Pixmania is taking a big risk.

Fraud comes in many forms, I was stung buy Pixmania from a purchase dated back to july 2007, I received my parcel that should of contained a camera, however the camera was not there, just a few bits and pieces that gave an indication that there was something in the parcel when accepting the delivery. I have sent many emails, made several phone calls, filled out forms to claim on the delivery company DHL, threatened legal action just to be totaly ingnored, I am now 400 euros out of pocket with no satisfaction of any kind, not even a letter with some kind of excuse. I have recently seen 100's of bad bloggs and statements against Pixmania. To my way of thinking receiving a parcel without the odered goods and no replies to the problem is a act of fraud. I have now been turned away from online shopping, it's better to pay a little more, deal with real people, and have firm rights to a claim if there is a problem.
#32
Hi Juliet, yes there were tracking numbers and all the necesary postal info, the parcel actually got here 1 day late, I had also filled out forms with several phone calls to DHL and they kept saying to take it up with Pixmania. I have recently learnt that there has been a few problems with missing goods in delivery from Pixmania.

Cheers, Paul.
#33
simple. never use this company.

here what happened with my one and only ever experience with them

I brought my parents a dvd player from there last xmas, the thing played once then would never turn on, phoned the peeps and they said I only had 14 days to return or something, I got it before xmas so the 14 days had run up by the time I phoned them and they told me I had to pay special delivery to send it back to france for them to have a look at it and I would have had to have paid for them to fix anything thats wrong with it
The postage to send it back cost more than the dvd player cost
#34
I ordered from pixmania and received the same email. I was not happy to send a copy of a personal document to them and so asked for a refund. This was given - or so I was told.

To cut a long story short - it took 5 months of constant phoning before I FINALLY got a refund, even though they told me that a refund had been processed each time I called. The bank wouldnt help either as I had cancelled the order. If they say they are giving you a refund - CHECK!
banned#35
dj_lloyde
simple. never use this company.

here what happened with my one and only ever experience with them

I brought my parents a dvd player from there last xmas, the thing played once then would never turn on, phoned the peeps and they said I only had 14 days to return or something, I got it before xmas so the 14 days had run up by the time I phoned them and they told me I had to pay special delivery to send it back to france for them to have a look at it and I would have had to have paid for them to fix anything thats wrong with it
The postage to send it back cost more than the dvd player cost


Pretty much the same thing happened to me, only the hdd recorder didn't break, its still going strong, but it was a wrong description posted on the website and I got a different model. I could return to France for a full refund at a cost of £60 (that I would not get refunded)

I will not be dealing with them again
banned#36
This happened to me I don't think its fraud or anything to get concerned about.

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