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Pizza Hut do not order online!!!

£0.00 @ Pizza Hut
I ordered a Pizza and desert at 9pm , an hour later it still had not come ,i ordered online and paid by card. I rang my store an hour later to ask where my order was , they told me they had not had… Read More
A-n-d-y Avatar
8y, 4m agoPosted 8 years, 4 months ago
I ordered a Pizza and desert at 9pm , an hour later it still had not come ,i ordered online and paid by card.

I rang my store an hour later to ask where my order was , they told me they had not had my order come through and gave me hut line number ring.

I rang it to be told they had had trouble in last 2 days with the websites and orders have not been going through in time and been delays on them going through,

I was told i cant have a refund or reorder has i need to rind head office monday as they deal with the refunds! and no point in me reodering as my order could show up yet until 12am at night!!!!!!

Bloody joke , im so annoyed , i told them they shouldnt take orders online if they had problems , they said a tec team has been working on it they thought the resolved the issue but they had not!!!

So ive waited for over an hour for my order like a dummy!!!!

Bloody useless gits , last time i order from them

Anyway just thought i would warn others not to order online
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A-n-d-y Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
What about a sorry and have a free pizza on us have some vouchers.
1 Like #2
never go pizza hut**** pizza and **** staff next time you want pizza have papa johns!!! nicest pizza ever!!!!

those **** words are c rap didnt think that was a swear word sorry
[mod]#3
I'll be wanting a full refund, a grovelling apology and any number of free pizzas you like. And that's just for starters.
#4
I know it is annoying and really feel sorry for you. But you know, everybody has limited powers within a large organisation. I guess, the poor chaps on the other side of the phone would have done anything to avoid your anger if it would be under their control. Get the relevant number and call it on Monday insisting politely for a good will gesture.
#5
i laughed like hell when i told my brother that the parmisan was ped egg shavings
#6
Yeah they said they cant do anything as they cant even tell that ive placed an order!

Very annoying but i cant do anything about it till Monday morning.

I wasnt getting anywhere either with them or my local store , not a happy bunny but i did go off on one as i was so annoyed as it is Pizza huts fault and they should provide what i paid for cause if they had known about the problem for 2 days now.... then there is really no excuse

If the problem only occured in today then i might be a bit understanding but the guy has told me they had this problem since thursday and they are aware of this issue , my local store knows also as they have had other customers with same problem
1 Like #7
Possibly cos you ordered a desert.

One would imagine delivering the Sahara (or indeed the arctic!) would be quite time consuming :p
#8
Did you get a confirmation email ?
#9
deb8z;4518101
Did you get a confirmation email ?

Yep i got the email and everything , i told the guy on hutline he should ring my local store and have it sent out free considering ive already paid , i said i could forward email but he said he cant do that as a forward email is no proof and he cant tell ive ordered grrrrr
#10
I feel for ya. It's rubbish when you plan not to make dinner and order, just for something like this to happen.
#11
I feel myself lucky cus the pizza hut in my town doesnt deliver at all :whistling:
#12
pied_piper
I know it is annoying and really feel sorry for you. But you know, everybody has limited powers within a large organisation. I guess, the poor chaps on the other side of the phone would have done anything to avoid your anger if it would be under their control. Get the relevant number and call it on Monday insisting politely for a good will gesture.

Ok these nice people or poor chaps as you put it would have done anything to help to avoid your anger if they could hahaha laughable as you say this is a large org and you know what they don't care.
#13
Matrixblade;4518127
I feel for ya. It's rubbish when you plan not to make dinner and order, just for something like this to happen.

I know , i was all relaxed waiting for it and had movie ready and instead i end up all stressed out lol ....ah well
#14
if you got the email saying you orderd it couldnt you just go and get it yourself and prove to them that you did order it even though you wanted it to be deliverd you would of got ur pizza?


A-n-d-y
Yep i got the email and everything , i told the guy on hutline he should ring my local store and have it sent out free considering ive already paid , i said i could forward email but he said he cant do that as a forward email is no proof and he cant tell ive ordered grrrrr
#15
A-n-d-y
I know , i was all relaxed waiting for it and had movie ready and instead i end up all stressed out lol ....ah well

Its happened to me too :x
#16
adam09wyatt
never go pizza hut**** pizza and **** staff next time you want pizza have papa johns!!! nicest pizza ever!!!!

those **** words are c rap didnt think that was a swear word sorry


no1 thinks it is..... if u wanna say it u can do so in OPs and titles!!!
#17
im sorry for saying it if ive offended i appolgise

magicbeans
no1 thinks it is..... if u wanna say it u can do so in OPs and titles!!!
#18
adam09wyatt
im sorry for saying it if ive offended i appolgise

CARP :thumbsup:
#19
waterloo
CARP :thumbsup:


http://pond.dnr.cornell.edu/nyfish/Cyprinidae/common_carp.jpg
#20
I do think it's a bit silly ordering things like that on-line .I once ordered a pint on-line at my local , I had to go there and collect it . I got there too late and the barrel was empty . Another time , I ordered a toilet roll from a well known on-line supermarket and waited days for it to arrive ,of course after four days I could'nt wait any longer , my pants were in a right mess .Asda did'nt want to know ..................:-)
#21
i do love carp though quite nice with cous cous :)

grex9101
http://pond.dnr.cornell.edu/nyfish/Cyprinidae/common_carp.jpg
#22
adam09wyatt
i do love carp though quite nice with cous cous :)


You don't find many in the desert though!
#23
probably not but you never know with this world some wacky chef probs has done it!

QUOTE=grex9101;4518306]You don't find many in the desert though![/QUOTE]
#24
http://i12.photobucket.com/albums/a202/waterloo_lion/big20carp.jpg
#25
this thread is just wrong
#26
http://i570.photobucket.com/albums/ss147/adzo09wyatt/JordanwithScar.jpg

waterloo
http://i12.photobucket.com/albums/a202/waterloo_lion/big20carp.jpg
#27
OP - the question remains.....

How quickly did you think they could deliver an entire desert to you would take?

I mean, even the Carcross desert (allegedly the smallest in the world) is approx. 260Ha....

No mean feat for a man in a 1.6 corsa to deliver :)
#28
adam09wyatt
im sorry for saying it if ive offended i appolgise


oh bless u, ur a sweetheart, no no u didnt offend me...i was trying to say i agree i cant understand why they bleep out c_r_a_p either! :)
#29
Real funny some people are :w00t:

Ah i made another mistake , i rang back to check if they happened to have my order come though , they said no but if i reorder i will get a refund monday for the first one i placed, so made order direct via the store , i order online as its usually indians working at my local and i find it difficult to understand them

I did this , but guess what my icecream was missing , my pizza stone cold with toppings i had not asked for and my side salad missing , someone is obviously taking the ****.

I rang the store again and now they are closed , yes im an idiot for placing another order , i fancied having a pizza and i didnt feel like cooking , im in lazy mood

And yes take the mick out my spelling all you want if it helps taking the **** out of someone who is dyslexic
#30
You should get two £5 hut coupons to use. I got that a week later after having to phone them up to get my money back from ordering online. My local pizza is **** whenever I order online. They always forget the online orders until an hour later when I phone and ask about them. Sometimes they forget to bring my drink. And almost everytime the pizza arrives barely warm. If it weren't for these nice 50% coupons, I would stop ordering. Dominoes always arrives hot and on time and never forgets any of my order. But too bad they are more expensive than Pizza Hut when using the coupons.
#31
Slash;4518872
You should get two £5 hut coupons to use. I got that a week later after having to phone them up to get my money back from ordering online. My local pizza is **** whenever I order online. They always forget the online orders until an hour later when I phone and ask about them. Sometimes they forget to bring my drink. And almost everytime the pizza arrives barely warm. If it weren't for these nice 50% coupons, I would stop ordering. Dominoes always arrives hot and on time and never forgets any of my order. But too bad they are more expensive than Pizza Hut when using the coupons.

Yup they gave me £5 coupon last time , but its getting beyond a joke , its everytime i order , they always seem to forget something with me also...its not rocket science.

Yup i agree Dominoes are better , always hot and loads more toppings and they have never forgot anything , Same with me as well regarding 50% code its only reason i started using pizza hut again , not sure its worth it anymore though as i end up annoyed more then anything else.

If you order more then 3 items they get confused lol
#32
Its a pizza for christ sake, at least you have the vast number of options to choose what you have for dinner..
#33
This also has happe and to me, they had no record of order, rang bank had money reversed only to have pizza hut pull the money again so not only did I not get the pizza I have been charged for the privlage. Yesterday rang customers service to b told it has to go through cashiers to authorise refund an Iwill get an eemail telling me it was being refunded. Am now still waiting for an email I don't think pizza hut care less about their customers to b perfectly honest. The staff at the shop when I rang to c if they had received order was also disgusting
#34
I wonder if the op got their pizza yet.
#35
if they did itl be green
#36
I ordered a pizza on line for delivery , there was an issue with them being able to deliver so we rang the store and cancelled within minutes .I was told that was fine but the money would still be taken as an online purchase and to call customer services to reverse this and get the money back . What an absolute night mare customer services are they fon you off ,get your name wrong and do not follow through with what they say . It has been almost a month now Pizza Hut still have my money . I am at loss why this easy and simple task is causing them so much difficulty . Do not order on line in case there is ever a problem it really is not worth the upset and frustration .

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