Pizza Hut, Queen st Cardiff - HotUKDeals
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Pizza Hut, Queen st Cardiff

vinylandtrinkets Avatar
9y, 1m agoPosted 9 years, 1 month ago
We went to the above pizza hut today and there was a long line of people waiting to be seated, so after standing there for 30 minutes i went to see what the hold up was...there wasnt a clean table in the place and all the staff standing round doing nothing, i asked to see the manager as the waitress told me tuff you have to wait, i even offered to clean the tables myself! when the manager ( TOM) came along he started shouting at me about being abusive to the staff, when i told him i wasnt he went totally mad, telling me i couldnt talk to him like that ( i was very polite) when i mentioned the long line of people he said we are far to busy to worry about that now and we dont have time to clear the tables,
I asked for the head office number and he took 10 minute to get it.
even the kitchen was filthy ( you can see where they make the pizza)
this restaurant has got to be the worst restaurant i have ever been in
I have worked in the Restaurant business for over 15 years and i know all about being busy and short staffed .
I have never had a so called manager speak to me like that before so i will be complaining. we left and went to the pizza hut in St Marys St and there was a total difference in place, polite helpful, happy staff, even the manager was serving ( this should always happen)

sorry bout the moan but i thought this guy was a total pig:x
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vinylandtrinkets Avatar
9y, 1m agoPosted 9 years, 1 month ago
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Comments/page:
#1
Send him a very stern letter, thats what i would do, and advice others not to eat there and if you feel that the kitchen was not up to scratch give the envornmental people a nice tipoff and see what happens.
#2
Make sure you CC the store with both the head office and enviromental health complaint. Even better go and give it to him personally and watch him squirm!
#3
I wouldn't wait more that 5 minutes to be seated at a Pizza Hut. Might have been cool in the 80's but restaurants like this are ten a penny now.

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