I preordered a limited edition Tomb Raider figure for my Dad for Christmas. When I preordered it back in October, the release date was set for two weeks away. A day before the release date, they pushed it back for another two weeks.
Since then, the release date has been pushed back another seven times!! I have not once heard anything from Play.com about it. I have called them twice during this time and each time I get told they dont know what is happening with it, and they guess they are having trouble getting stock.
So, imagine my shock when yesterday I get a dispatch email for it but the tomb raider figure is also taken off the website! When I called Play.com yesterday, I was told that they never had any of them in because they couldnt obtain the stock and had taken it off the website because it doubtful they will get any in any time soon! So what the hell have they sent me?!
I also ordered a DVD and CD two weeks ago, which took nearly five days go actually be sent (despite being in stock) and now the CD has turned up but not the DVD.
I also ordered some clothing last weekend which hasnt turned up (but that is probably more down to the postal system at the moment) but argh - Play.com seem to be really going downhill! They use to dispatch something pretty much on the day you ordered it and it would be with you within two days. Not now, its more like a week!