Play.com are really getting on my nerves! - HotUKDeals
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Play.com are really getting on my nerves!

kimbyanne Avatar
7y, 11m agoPosted 7 years, 11 months ago
I preordered a limited edition Tomb Raider figure for my Dad for Christmas. When I preordered it back in October, the release date was set for two weeks away. A day before the release date, they pushed it back for another two weeks.

Since then, the release date has been pushed back another seven times!! I have not once heard anything from Play.com about it. I have called them twice during this time and each time I get told they dont know what is happening with it, and they guess they are having trouble getting stock.

So, imagine my shock when yesterday I get a dispatch email for it but the tomb raider figure is also taken off the website! When I called Play.com yesterday, I was told that they never had any of them in because they couldnt obtain the stock and had taken it off the website because it doubtful they will get any in any time soon! So what the hell have they sent me?!

I also ordered a DVD and CD two weeks ago, which took nearly five days go actually be sent (despite being in stock) and now the CD has turned up but not the DVD.

I also ordered some clothing last weekend which hasnt turned up (but that is probably more down to the postal system at the moment) but argh - Play.com seem to be really going downhill! They use to dispatch something pretty much on the day you ordered it and it would be with you within two days. Not now, its more like a week!
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kimbyanne Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
i concur.
[mod]#2
They are taking about 1000 orders a minute at the moment.........no hope of them keeping up with lightning quick delivery. To be expected this time of year.
#3
Syzable
They are taking about 1000 orders a minute at the moment.........no hope of them keeping up with lightning quick delivery. To be expected this time of year.


True, but two weeks for a DVD and CD? No matter what time of year that is, that isnt good enough.

The Tomb Raider figure is also ridiculous, according to my account it has been dispatched yet the moron I spoke to on the phone said they never got any stock in and doesn't know why I have been told it has been dispatched. I mean what the hell!
#4
Your dad must be cool OP.
#5
robtallica
Your dad must be cool OP.


Yeah, but I am slightly worried by the signed Pamela Anderson pictures that he has................:w00t:
#6
play stuff comes from Jersey doesn't it? I've always waited about 5 days for anything from Play. You must have been lucky in the past to get stuff in 2 days. or I've always been unlucky?

lol
#7
ChipSticks
play stuff comes from Jersey doesn't it? I've always waited about 5 days for anything from Play. You must have been lucky in the past to get stuff in 2 days. or I've always been unlucky?

lol


In the past I have never had to wait longer than three days for orders. It seems that within the last six months or so they have been getting a alot slower at dispatching items depsite them being in stock.
#8
kimbyanne
In the past I have never had to wait longer than three days for orders. It seems that within the last six months or so they have been getting a alot slower at dispatching items depsite them being in stock.


I agree there - I buy masses of DVDs and games from play.com.

prob 50+ Play.com orders a year!

It's taking 1-2 days until dispatch - then you have to wait another 3-5 days in some cases.

you do get the odd day when your stuff arrives early, but it's getting alot rarer with Play.

On the subject, I've got a good dozen orders or so currently at HMV. DVDs I ordered on last weekend - only one has thus far turned up so I'm getting any other Xmas shopping(online) done this weekend.

It's looking like this year it'll be real close for getting all my prezzies in my actual posession for the postal cut-off point of 22/23th(prob)

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