Just bought EA Sports Active Wii for my son's birthday from play.com. Received it today and it's all squashed because they've used no box, no bubble wrap, just a plastic bag - unlike the DVD box games this comes in a cardboard box because of the accessories so it's very vulnerable to rough handling. Can't return it, it's his birthday tomorrow.
Any ideas how to complain to them?
(I'll stick to amazon next time, they've got their packaging and supply chain properly sorted