Hi, I've bought tons of stuff from play.com for years never had any trouble with them till now. Odd ocassion when something has gone missing and I've had to wait a while for a replacement. I bought the Laurel and Hardy boxset as posted on here. It arrived in a single sheet of bubble wrap and was torn and dented so arranged for a collection and for it to be replaced. Replacement arrived, no packaging this time not even a single sheet of bubble wrap and again torn and dented. I made a complaint because I've had to wait in for a couier 3 times and all they have said is we keep packaging to a minimum to keep cost down or that it may be despatched directly from their suppliers. All that they can do is arrange to have it picked up. Personally I think that is very poor and have written to them again. Anyone else experienced problems like this and has a telephone number or e-mail address of someone helpful at play. Cheers.