How on earth do you get in touch with ANYONE at Play via email? I have been trying to cancel an order for 10 days now. I login to my account and there is an option there to cancel order, but of course when I click it I get an error message, have been doing for 10 days as mentioned so it's not a temp glitch:
The website has encountered a problem.
The Play.com servers encountered a problem and were unable to display the page you requested. Click Refresh or Back in your browser to try again. If this problem persists, please email us at [email protected]
and let us know.
So I email the address given and get an autoresponder saying:
****THIS MAILBOX IS UNATTENDED*****
Please contact Play.com by visiting http://www.play.com/helpdesk
****PLEASE DO NOT REPLY TO THIS EMAIL****
So I head to the helpdesk, spend the next 20 minutes trying to find any information on cancelling an order...there isn't any...spend another 10 minutes trying to find an email address or contact form, eventually find one that is for reporting technical issues so use that...I explain the error I get when I try to cancel as well as the fact the info they give on the error page just further wasted my time (it took me 10 minutes to write the email that bounced!!). 4 days later now and still no response.
They don't like to make it easy, huh?