play.com help please - HotUKDeals
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play.com help please

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8y, 10m agoPosted 8 years, 10 months ago
I've ordered something from play for somebody only to find they bought it themselves. How do i cancel an order i cant seem to find it anywhere, is there an email address to contact them? appreciate any help
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8y, 10m agoPosted 8 years, 10 months ago
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#1
If you go into My Account and then go into outstanding orders, there is an option to cancel the order there.
#2
there is no option to cancel the order just a view details button... im really confused, i should definitely be able to cancel cause the dvd isnt released for a week or so.
banned#3
guerilla;1457548
there is no option to cancel the order just a view details button... im really confused, i should definitely be able to cancel cause the dvd isnt released for a week or so.

then view details and then select cancel order
#4
no cancel there either... this is really starting to **** me off it shouldnt be this hard to cancel an order!

"If you have any queries in relation to the above order please visit our web site at http://www.play.com/helpdesk where you are able to :

* check the status and cost of orders
* cancel items which have not entered the dispatch process
* change delivery and invoice address on open or future orders"

this is a bloody useless link as well
banned#5
I found this:-

You may cancel your order at any time prior to your order being processed by clicking on the ‘cancel’ link next to the product ordered on your account page on the website. We can also accept cancellations by email to [EMAIL="[email protected]"][email protected][/EMAIL] or by post or by telephoning 0845 800 1020 during normal office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after the day after you receive the product by:[LIST=1]
[*]sending the notice of cancellation by email to [EMAIL="[email protected]"][email protected][/EMAIL] ensuring that you quote your name, address and order reference number; or[/LIST]
banned 1 Like #6
I found this:-

You may cancel your order at any time prior to your order being processed by clicking on the ‘cancel’ link next to the product ordered on your account page on the website. We can also accept cancellations by email to [EMAIL="[email protected]"][email protected][/EMAIL] or by post or by telephoning 0845 800 1020 during normal office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after the day after you receive the product by:[LIST=1]
[*]sending the notice of cancellation by email to [EMAIL="[email protected]"][email protected][/EMAIL] ensuring that you quote your name, address and order reference number; or[/LIST]
#7
thanks mate, think you've saved me some hassle there, where did you find the info?
banned#8

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