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play.com - helpdesk

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Anyone else think that on their site that they make it very difficult to contact them. Does anyone have an email address where I can ask them a few questions. I know you can ring them, but I think I w… Read More
MorenoHatter Avatar
1d, 8m agoPosted 1 decade, 8 months ago
Anyone else think that on their site that they make it very difficult to contact them. Does anyone have an email address where I can ask them a few questions. I know you can ring them, but I think I will be more likely to be fobbed off.
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MorenoHatter Avatar
1d, 8m agoPosted 1 decade, 8 months ago
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#1
I've phoned them a few times and had problems sorted straight away.
#2
Yes, they used to push for customers to email in their questions to [EMAIL="[email protected]"][email protected][/EMAIL].

However now there is no mention of an email contact address, and now when you send an email to info@ an auto reply suggests that emails are not read at this address therefore can only call.

If you email [EMAIL="[email protected]"][email protected][/EMAIL] that can sometimes get a reponse.
#3
I actually rang them (I am just lazy). I was wanting to know about my Wii pre-order...

They said that everyone had been emailed to say whether their pre-order had been successful. After trawling through my junk mail I found what was looking for.

So all in all a fairly decent service (other than the fact she couldnt tell me, if I had been successful!)
#4
0)1534 877595 this number gets you straight to an operator.

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