Play.com massive delivery mixup! - HotUKDeals
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Play.com massive delivery mixup!

andycraze Avatar
6y, 11m agoPosted 6 years, 11 months ago
i was meant to receive a watch from play.com, got the box today my name on it was ok but surprise surprise inside was someone else's order, i called the named person, he was happy to hear from me knowing i've got his t-shirt but he didn't have my watch...he had someone else's t-shirt from aberdeen, i got their details, looked them up in the phone book, called them and they haven't received anything...i'm curious to see whose order they've got...if it's not mine then the chain is probably longer...

has anyone else had this? would e helpful to know who has my watch...:)
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andycraze Avatar
6y, 11m agoPosted 6 years, 11 months ago
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#1
oh dear.

hope all works out andycraze.
#2
to make things funny i got a "cheers" t-shirt in the box...
#3
shame u didnt get nethin decent, u could have had a nice little prezzy from play but they give u a tshirt :?
#4
demolisher
shame u didnt get nethin decent, u could have had a nice little prezzy from play but they give u a tshirt :?


my thoughts exactly...if it was something i could have sold on ebay to recover the money it would have been ok...::whistling:
#5
andycraze
my thoughts exactly...if it was something i could have sold on ebay to recover the money it would have been ok...::whistling:


I guess who ever got your watch will be thinking the same as you!!! :thumbsup:
#6
Abz
I guess who ever got your watch will be thinking the same as you!!! :thumbsup:


haha the watch wasn't much more than the t-shirt...:whistling: and i wouldn't blame them
#7
dont want to steal your post andy - but it is a great platform to see if we have received anyones order on here

anyone received these by mistake - ordered for dd on 15th still waiting - she is sooo upset - im pzzed off
more than willing to pay 1st class recorded - if by chance you do

Urbanz Wild & Stud Headphones / Fashion Twin Pack For Her
http://images.play.com/covers/11992749m.jpg
[mod]#8
at least u got a order.. im still waiting LOL
#9
holly100
dont want to steal your post andy - but it is a great platform to see if we have received anyones order on here

anyone received these by mistake - ordered for dd on 15th still waiting - she is sooo upset - im pzzed off
more than willing to pay 1st class recorded - if by chance you do

Urbanz Wild & Stud Headphones / Fashion Twin Pack For Her
http://images.play.com/covers/11992749m.jpg


excellent, anyone else please post your missing items :stocking:
#10
I placed an order a few weeks ago. 10 days later they contacted me to say my order needs verifying... don't think they'll come in time for christmas now ..... not impressed :(
#11
My mum went shopping on Play.com and all I got was this lousy t-shirt... LOLz
#12
ordered some bits 2 weeks ago and stil waiting
#13
Thankfully my last order from play arrived in time today (took them 5 days to dispatch an in stock item) and I never opened it straight away, just double checked it there to make sure I never got a T-Shirt :thumbsup:

I did get someone elses invoice the other day with my Tesco Direct order with all there details and what they ordered, thankfully it was what I ordered in the box.
#14
I ordered on the 9th ,posted on the 11th still not got it! Its a xmas pressie for OH and need it!
I tried to ring Play but it ust says "this service is unavailable" I ordered lots of items off Play that day and got all those.
Maybe someone has it :

Affliction T-SHIRT

http://images.play.com/covers/9509897x.jpg
http://images.play.com/covers/9509897b.jpg
#15
UL OP Hope it works out.
I ordered a few pieces from play on the 16th and everything arrived fine on the 19th :)
I guess you should call them up and let them know, they might try to send it out asap, perhaps even by a courier to guarentee christmas delivery, as ou did order before the end date ..
#16
munaaf
UL OP Hope it works out.
I ordered a few pieces from play on the 16th and everything arrived fine on the 19th :)
I guess you should call them up and let them know, they might try to send it out asap, perhaps even by a courier to guarentee christmas delivery, as ou did order before the end date ..


my item is no longer in stock so i think the best thing to do is get a refund...:whistling:
#17
mrsj2008
I placed an order a few weeks ago. 10 days later they contacted me to say my order needs verifying... don't think they'll come in time for christmas now ..... not impressed :(


You've got nothing on me.

Placed an order for a camera bag, for my sister, think it was 15.99 from 59.99? was posted on here.

3 WEEKS later i get a 'your card has been declined' email.

So logged in to verify everything (I havn't changed my card details in the last year...)

12 Hours later, same message, so i re-entered everything.

12 Hours later, to the minute, same email.

I rang customer services....20 minutes later, international dial tone... you know what's coming...

Useless woman on other end says 'yes' to every question i ask, included, "your system sucks"
Accuses me of not being able to enter a 3 digit pin from the back of my card correctly 4 times...
Asked them if my order is ok, as it's been 3 weeks, 'yes everything's fine and should be with you in the next couple of days'

So log back in, change the card details to my parents Credit Card....

12 Hours later.... Account suspended.

Ring up again.... Your 'playtrade' account has been suspended.

Asked why, they didn't have an answer....

Asked what was happening to the order that was ok yesterday.

'It's unavailable'

What do you mean unavailable, i rang yesterday, and the order was to be with me in a few days.
Said he didnt know why, but they cannot fulfill the order.

Shut my playtrade account, and told them to delete my details.

Never have I encountered such inept individuals or a company as shocking as this.

They used to be reputable, not anymore....
#18
jasonodell
You've got nothing on me.

Placed an order for a camera bag, for my sister, think it was 15.99 from 59.99? was posted on here.

3 WEEKS later i get a 'your card has been declined' email.

So logged in to verify everything (I havn't changed my card details in the last year...)

12 Hours later, same message, so i re-entered everything.

12 Hours later, to the minute, same email.

I rang customer services....20 minutes later, international dial tone... you know what's coming...

Useless woman on other end says 'yes' to every question i ask, included, "your system sucks"
Accuses me of not being able to enter a 3 digit pin from the back of my card correctly 4 times...
Asked them if my order is ok, as it's been 3 weeks, 'yes everything's fine and should be with you in the next couple of days'

So log back in, change the card details to my parents Credit Card....

12 Hours later.... Account suspended.

Ring up again.... Your 'playtrade' account has been suspended.

Asked why, they didn't have an answer....

Asked what was happening to the order that was ok yesterday.

'It's unavailable'

What do you mean unavailable, i rang yesterday, and the order was to be with me in a few days.
Said he didnt know why, but they cannot fulfill the order.

Shut my playtrade account, and told them to delete my details.

Never have I encountered such inept individuals or a company as shocking as this.

They used to be reputable, not anymore....


awesome...sorry to hear that at least you were not out of pocket...i can't think if a way now to get my moey back from them...:whistling:
#19
i ordered a tv on friday and its coming tomorrow

probably just turn up with a watch or something.....lol.
#20
Smaybelline
I ordered on the 9th ,posted on the 11th still not got it! Its a xmas pressie for OH and need it!
I tried to ring Play but it ust says "this service is unavailable" I ordered lots of items off Play that day and got all those.
Maybe someone has it :


hope you get your t shirts hon

andycraze
my item is no longer in stock so i think the best thing to do is get a refund...:whistling:



thanks for post andy - if i was supersticious - i would say this post was lucky:w00t:
jasonodell
You've got nothing on me.

Placed an order for a camera bag, for my sister, think it was 15.99 from 59.99? was posted on here.

They used to be reputable, not anymore....


agree with you there - getting so much good publicity but not delivering


[SIZE="4"][COLOR="Blue"]anyway - postman just knocked - with the headphones!!!!!
also delivered my harrods teddys (bogof) ordered yesterday at 12 oclock!!!!!
[/COLOR][/SIZE]
#21
holly100

[SIZE="4"][COLOR="Blue"]anyway - postman just knocked - with the headphones!!!!!
also delivered my harrods teddys (bogof) ordered yesterday at 12 oclock!!!!!
[/COLOR][/SIZE]


brilliant :gift:
#22
big willy style
i ordered a tv on friday and its coming tomorrow

probably just turn up with a watch or something.....lol.


swap? :-D

anyone got my watch yet?
#23
i just spoke to play and they will refund me the original item

spoke to the buyer of the t-shirt that i have if play authorise the costs i will post it to him directly rather than back to play...:thumbsup:

shame i didn't get the watch...:x
#24
lol did anyone get my copy of Battlefield Bad Company for the PS3? im still waiting on the thing
#25
Received my tshirt!! Finally lol
#26
My Brother ordered something from Amazon as an Xmas present then a few weeks later he emailed Amazon wondering why it hadn't arrived, they happily sent out a new one.

He wrapped said item up grumbling about how it had taken so long to arrive and went to stash it in his wardrobe only to find an Amazon box already there, the same item he had just wrapped up. He ended up posting the first one back claiming it had just arrived rather than been sitting in his wardrobe for weeks.

+1 for Amazon customer service though for sending out a replacement.
#27
Anyone get a copy of MySims Agents they weren't expecting?? Posted on 14th.

Long shot, but you never know ...

Also waiting for Twilight DVD, Star Wars T-shirt, My Family box set, Family Guy DVD and a Swan Princess DVD. I'm doing well, aren't I?! :w00t:

Addition:

Every single one turned up this afternoon! Late delivery from the Post Office!! Am sooo impressed (not that anyone is reading this any more, but just felt like adding it anyway ... )
#28
Jazz
Anyone get a copy of MySims Agents they weren't expecting?? Posted on 14th.

Long shot, but you never know ...

Also waiting for Twilight DVD, Star Wars T-shirt, My Family box set, Family Guy DVD and a Swan Princess DVD. I'm doing well, aren't I?! :w00t:

Addition:

Every single one turned up this afternoon! Late delivery from the Post Office!! Am sooo impressed (not that anyone is reading this any more, but just felt like adding it anyway ... )


Nice one.. Just in time for Xmas :thumbsup:
#29
Ungreat
My Brother ordered something from Amazon as an Xmas present then a few weeks later he emailed Amazon wondering why it hadn't arrived, they happily sent out a new one.

He wrapped said item up grumbling about how it had taken so long to arrive and went to stash it in his wardrobe only to find an Amazon box already there, the same item he had just wrapped up. He ended up posting the first one back claiming it had just arrived rather than been sitting in his wardrobe for weeks.

+1 for Amazon customer service though for sending out a replacement.


Mine did not arrive, they replaced same day with free Special Del arrived next day.

Old item came so i asked the postie to return to sender
#30
Play.com have gone massively downhill in terms of service and postage
banned#31
The Plasma TV I got, was for me (honest). :whistling:
#32
So the OH wanted to change the tshirt for another design !!! So sent it back through courier and guess what - They have lost it!!! Goddammmit!! Everything that Play.com is involved with just goes wrong!

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