I bought a present for my girlfriend from play.com and when I received it the items packaging was all scuffed and damaged, the item I bought is pretty collectable so I don't know if she will display it in the box or take it out and store the box elsewhere.
It was protected by a thin piece of cardboard that only covered up to 3/4 the height of the box, so the top 1/4 of the box was damaged i.e. the plastic was all scuffed/creased and visible tares in the top of the box... and then it was placed in to a thin mailing polythene mailing bag.
I emailed play and asked them for a replacement, which will hopefully be better packaged than the first item, and I've returned the item which has cost me £5 to send back.
Is there a way of claiming the £5 back, not exactly my fault that they didn't package it properly for posting, so why should I have to pay the return fee.
any suggestions of where to go from here