I seem to have to send back a lot of items to Play.com due to poor packaging. The most recent being a Seinfeld boxset. Whenever I do this, they either forget to refund me the postage until I ask or they refund some ridiculously inadequate amount plucked (as far as I can surmise) out of thin air and I have to chase them for the difference.
I should stress that I do always get the money in the end, but it really is a pain and I can't help wondering if it's a deliberate policy to see what they can get away with. Lots of people I'm sure forget or just can't be bother to chase relatively small amounts of money. Has anyone else had this problem?