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tessb Avatar
9y, 1m agoPosted 9 years, 1 month ago
I bought a Spectrum Satrlight umbrella from and when it arrived it had been really badly damaged in the post, it is bent like a banana!! I phoned play, and they have sent me a returns authorisation, but I have to pay the postage to return the umbrella to them - shouldn't they be paying the postage?
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tessb Avatar
9y, 1m agoPosted 9 years, 1 month ago

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They should refund your postages costs after you've sent it back to them & checked that it was actually damaged & you didn't just return it because you changed your mind :)
Ahh, that makes sense, thanks
and take a photo of it, once returned they can argue that it was just an unwanted return:thumbsup:

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