My other half ordered some christmas presents from Play and they delivered the wrong items however the delivery note lists the correct items. She has contacted Play who have now sent the correct item and they've asked her to send the other item back by recorded delivery which is going to cost about £5.00. Surely though since it's their mistake, they should be paying for the items to be returned (or collecting them).
I don't want to seem cheap however they only cost £12 in the first place and returning them will add about 50% to the price! Has anyone got any experience of this, do we have to send them back, or can we ask them to collect?
Thanks in advance,