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play.com warranty

cashandben Avatar
6y, 10m agoPosted 6 years, 10 months ago
Anyone had trouble with play.com over their warranty's?
I bought a Sony TV from them 13 months ago with a free 3 warranty or so i thought, last week the TV broke down now they are saying that it only had 1 year, and that its Sony,s problem and that they are the one,s who the warranty is with.
Sony say its play's problem??????????
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cashandben Avatar
6y, 10m agoPosted 6 years, 10 months ago
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(11) Jump to unreadPost a comment
Comments/page:
#1
Are you sure it wasn't a 1 year warranty with them and a further 2 with the manufacturer?
#2
Doesn't the Sale of Goods Act say you have up to 6 years warranty?
#3
silvertwister
Doesn't the Sale of Goods Act say you have up to 6 years warranty?


No
#4
deanos
No


Oh I see, thanks for clearing that up.
#5
Sony are saying that they only had a 1 year manufacturers warranty, so are play, i have the delivery document which says "with free 3" and then plays product code hides the word warranty.
I'm going to send them a copy, watch this space..!
#6
I bought my Sony TV from amazon, same deal - free 3 yr manufacturer warranty so I registered it straight away online. I think your beef is with Sony.
#7
It is a reasonable expectation that a Sony TV would last longer than 13 months. Had you paid £100 for a cheap no brand TV, then it breaking down after 13 months would not really be a suprise. I'm guessing that you paid a reasonable price for the TV so I would suggest you give Consumer Direct a call and get their view of the world.
#8
jakethecatuk
It is a reasonable expectation that a Sony TV would last longer than 13 months. Had you paid £100 for a cheap no brand TV, then it breaking down after 13 months would not really be a suprise. I'm guessing that you paid a reasonable price for the TV so I would suggest you give Consumer Direct a call and get their view of the world.


Would that be Consumer Direct, Jersey? Play.com, the retailer, are not a UK or EU company so are not governed by our consumer legislation.
#9
jakethecatuk;7730974
It is a reasonable expectation that a Sony TV would last longer than 13 months. Had you paid £100 for a cheap no brand TV, then it breaking down after 13 months would not really be a suprise. I'm guessing that you paid a reasonable price for the TV so I would suggest you give Consumer Direct a call and get their view of the world.

Play.com is in Jersey, Consumer Direct can't do much.

Neither can trading stds.
#10
What was the date of purchase and what is the model number?
#11
Did you register for the warranty ?

http://www.avforums.com/forums/lcd-led-lcd-televisions/903259-play-com-3-year-warranty-tvs.html

"Once you have purchased the TV you have to fill in and a form and send it off to an address in Leicester. The gurantee scheme is being administered by Domestic and General. After sending the form you get a certificate sent to you. It is an excellent deal and is the same as the one that Amazon are/were offering on Sony LCD's. "

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