Play Deal gone wrong :( - HotUKDeals
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Play Deal gone wrong :(

ramtec Avatar
6y, 4m agoPosted 6 years, 4 months ago
I bought a battery charger for my Sony Alpha DSLR camera from Play.com following a deal from here priced at £9.99. The courier delivered my parcel a few days later. When I opened it it was a drum unit DR-500 my delivery note showed it as being a DR-500 Drum unit for a HL-7050 printer! I informed play via email. After a few days I get this email:-

Dear xxxx

Thank you for your email.

We are very sorry to hear that you have been sent the incorrect item. We will dispatch the correct item to you immediately.

Your returns authorisation is xxxxxx

So that you are not charged for the incorrect item sent to you, please return it to us at the address below at your earliest convenience.

Play.com Returns
Unit 3A
Appletree Industrial Estate
Chipping Warden
Banbury
Oxfordshire
OX17 1LL

Print out a copy of this Returns Authorisation e-mail and include it alongside the original invoice. If you do not have access to a printer please include a covering note stating your personal Returns Authorisation Number located at the top of this e-mail.

We request that you return the item to us in secure packaging using recorded delivery. If you are mailing from outside of the UK please use an equivalent insured service.

To help us process your return more quickly please include a detailed description of the fault. For example if you are returning a DVD or CD we need to know the chapter/track in which the problem occurs.

When returning a product with several components such as electronic items, it is necessary to ensure that all of the components/accessories are returned as any incomplete returns will not be processed.

Please accept our apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team
Play.com

This was my order email clearly stating the charger

Item : Duracell DR5500 Ultra Fast Camcorder & Digital Camera Battery Charger
Price : GBP 9.99
Quantity : 1
Delivery Cost : Free
Payment : Credit Card

Today another Drum unit arrived so I gave it back to the courier - what is going on with them?
ramtec Avatar
6y, 4m agoPosted 6 years, 4 months ago
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Comments/page:
#1
Incompetence sadly play.com seem to have taken a few steps back. Im sure if you popped an email along to the CEO you might get a free voucher as an apology
#2
cbryanp
Incompetence sadly play.com seem to have taken a few steps back. Im sure if you popped an email along to the CEO you might get a free voucher as an apology


i couldn't even find an email to contact them - i've been trying for a month to get hold of them - all i get is a standard 'we do not read these emails' reply - and if you ring you are promised - by someone whose English is better than my understanding of their language - but not great - the world - but nothing happens - they are cheap when it goes well - but after service of it doesn't is poor !

Thought the stuff came from Jersey too - so wonder why its going back to England ?!
#3
I had a similar incident with play recently, which has made me try to avoid them, unless the price is really right.

I bought 3 blu rays, 1 turned up promptly, in a used and dirty condition, but was wrapped in a cheap heat shrink. So I contacted them as you do, sent it back as above. And never heard another thing.

No receipt conformation, nevermind the other blu rays. Out of interest, after the 21 days and nothing i checked the deal and for the 2 for £18, one was back up to £24. So I believe someone has made a mistake somewhere. And 50 days in and still missing 3 blu rays. Got my money ofcourse, but still, there losing their touch. After service is rotton.

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