I bought a battery charger for my Sony Alpha DSLR camera from Play.com following a deal from here priced at £9.99. The courier delivered my parcel a few days later. When I opened it it was a drum unit DR-500 my delivery note showed it as being a DR-500 Drum unit for a HL-7050 printer! I informed play via email. After a few days I get this email:-
Thank you for your email.
We are very sorry to hear that you have been sent the incorrect item. We will dispatch the correct item to you immediately.
Your returns authorisation is xxxxxx
So that you are not charged for the incorrect item sent to you, please return it to us at the address below at your earliest convenience.
Appletree Industrial Estate
Print out a copy of this Returns Authorisation e-mail and include it alongside the original invoice. If you do not have access to a printer please include a covering note stating your personal Returns Authorisation Number located at the top of this e-mail.
We request that you return the item to us in secure packaging using recorded delivery. If you are mailing from outside of the UK please use an equivalent insured service.
To help us process your return more quickly please include a detailed description of the fault. For example if you are returning a DVD or CD we need to know the chapter/track in which the problem occurs.
When returning a product with several components such as electronic items, it is necessary to ensure that all of the components/accessories are returned as any incomplete returns will not be processed.
Please accept our apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.
Customer Support Team
This was my order email clearly stating the charger
Item : Duracell DR5500 Ultra Fast Camcorder & Digital Camera Battery Charger
Price : GBP 9.99
Quantity : 1
Delivery Cost : Free
Payment : Credit Card
Today another Drum unit arrived so I gave it back to the courier - what is going on with them?