PLAY help please? Returning a faulty item bought last year. - HotUKDeals
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PLAY help please? Returning a faulty item bought last year.

£0.00 @
I bought my brother a watch last year from Play on the 13/12/08. Last week one of the watch face markers (the 12 o clock one) has dropped off and is loose within the face. I have tried to navigate Pla…
Eve C Avatar
7y, 4m agoPosted 7 years, 4 months ago
I bought my brother a watch last year from Play on the 13/12/08. Last week one of the watch face markers (the 12 o clock one) has dropped off and is loose within the face. I have tried to navigate Play to try and find a contact us option but nothing.
I can't go through the normal returns process because the item is outside the return period. With it being faulty and within 12 months can i ask for a replacement/refund or do i have to go to the manufacturer of the watch?
Eve C Avatar
7y, 4m agoPosted 7 years, 4 months ago
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1 Like #1
manufacturer i think.
1 Like #2
Manufacturer.
1 Like #3
doubt they will be able to help but their customer service number is 0845 8001020
1 Like #4
Play are based in Jersey, so aren't cover by UK consumer law. As above, you're best bet is to contact the manufacturer.
#5
Thanks very much. I have emailed the manufacturer, so will await their response.
Rep for the help guys,
banned#6
yeah, manufacturer. Play.com only offer a 28 day warranty on ALL their products.

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