I bought my brother a watch last year from Play on the 13/12/08. Last week one of the watch face markers (the 12 o clock one) has dropped off and is loose within the face. I have tried to navigate Play to try and find a contact us option but nothing.
I can't go through the normal returns process because the item is outside the return period. With it being faulty and within 12 months can i ask for a replacement/refund or do i have to go to the manufacturer of the watch?