Playstation 3 Yellow Light of Death Thread (PS3 YLOD) - HotUKDeals
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Playstation 3 Yellow Light of Death Thread (PS3 YLOD)

TOO-TIGHT-TO-PAY Avatar
5y, 11m agoPosted 5 years, 11 months ago
Have you (or someone you know) experienced YLOD?...

The number of cases of YLOD is quite alarming, I know the issue has been covered by BBC Watchdog previously, but (at that time) Sony argued that it was only a very small proportion of consoles that were affected and they denied that YLOD existed as a lone issue and Sony commented that the yellow light could signal any of a number of issues that may need addressing.

But... it seems (in all cases?) that heating the boards (or other parts) brings them back to life temporarily and that Sony is charging a lot of money to carry out this 'repair'... which in many cases has resulted in reoccurences of the YLOD issue later on... whether it is the returned original console that fails or even a 'refurbished' replacement issued by Sony.

I would like to collate your experiences in order to approach a similar watchdog in the hope they could again argue a case to Sony and tell Sony that the problem does need investigation (and to hopefully open the door to compensation claims for those who have suffered a loss because of the YLOD).

Please post...
1) Who had the issue (i.e you, your mum, your brother, a friend etc.)
2) How was the issue resolved? (You got a refund, replacement, you paid for a repair etc.)
3) What happened since (Problem came back after repair, everything ok, etc.)
4) The model and place of purchase of the machine (Fat 60GB Amazon, Slim 160GB Dixons etc. etc.)
5) The Date of purchase and Date of YLOD occurring.

Thank you for you help!

P.S. Please try and keep your reply to answering the 5 Questions rather than using it to debate the issue... there are plenty of other threads to do that (thank you!)
TOO-TIGHT-TO-PAY Avatar
5y, 11m agoPosted 5 years, 11 months ago
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Comments/page:
#1
1) myself
2) contact with currys quoting soga and given credit of 50% original price.
3) bought new one
4) 40gb fat online from currys
5) purchase 29/3/08 ylod about 20/12/10
#2
1) myself
2) asked to pay £208 by Sony - refused to pay - sold on eBay for spares for £135
3) have kept original 2006 Xbox - still going strong!
4) 40gb fat
5) march 08 for birthday - went October 09
#3
1) Myself
2) Sony sent me a refurb
3) Refurb broke after 2 months and Sony sent another refurb.
4) 40gb HMV
5) Can't remember exact dates.
#4
1) Myself
2) I fixed it using 'GILKSYS' you tube videos, and buying a heat gun, and thermal paste
3) I then backed up data, games etc... and traded it in at Game for a PS Slim
4) 40 GB obese version HMW.
5) Ealy 2009 i think
#5
1) myself
2) Sony asked for £131 for a refurbished one, fixed it myself help from youtube
3) Still working, but bought an xbox instead
4) 40gb fat, from HMV
5) sometime near September of 2010 or later.
#6
would also be useful to see how yellow light of death happened, IE if you were having a 24 hour gam,ing marathon, or if you had it on for 2 miniutes to play a ps1 game
#7
Already noticing the 40gb fat trend.
#8
coff101
Already noticing the 40gb fat trend.


My 40GB fat is still going strong (touch wood!) after 2.5 years, but to be fair, it doesn't get a whole lot of use.. would be interesting to hear how much people who got YLOD played
#9
1) Myself
2) Not resolved, Retailer declining to replace, Sony cannot do anything (outside warrenty period)
3) N/A as not resolved
4) Fat 60GB MyMemory
5) May 2007 and November 2010.
#10
killabyte
1) Myself
2) Not resolved, Retailer declining to replace, Sony cannot do anything (outside warrenty period)
3) N/A as not resolved
4) Fat 60GB MyMemory
5) May 2007 and November 2010.


This may help with the retailer...been reading up on it and this method on this page seems to be winner

http://www.yellowlight.co.uk/forum/topic99-ylod-and-hmv-sale-of-goods-act-success.html
#11
bfjem
killabyte
1) Myself
2) Not resolved, Retailer declining to replace, Sony cannot do anything (outside warrenty period)
3) N/A as not resolved
4) Fat 60GB MyMemory
5) May 2007 and November 2010.


This may help with the retailer...been reading up on it and this method on this page seems to be winner

http://www.yellowlight.co.uk/forum/topic99-ylod-and-hmv-sale-of-goods-act-success.html


MyMemory is an online company...so i been contact by email, i have explained the sales of good act and they are standing their ground and advising me to take them to court. i'm in the middle of getting the managing directors details so i can proceed
#12
killabyte
bfjem
killabyte
1) Myself
2) Not resolved, Retailer declining to replace, Sony cannot do anything (outside warrenty period)
3) N/A as not resolved
4) Fat 60GB MyMemory
5) May 2007 and November 2010.


This may help with the retailer...been reading up on it and this method on this page seems to be winner

http://www.yellowlight.co.uk/forum/topic99-ylod-and-hmv-sale-of-goods-act-success.html


MyMemory is an online company...so i been contact by email, i have explained the sales of good act and they are standing their ground and advising me to take them to court. i'm in the middle of getting the managing directors details so i can proceed


sorry I didnt see it was mymemory, it might be worth looking into getting an engineers report and the watchdog info on this to help your cause though
#13
1) happened to i and my partners ps3
2) not resolved as i checked on sony website and a few users say sony charge 130 pound for repair and ours is out of warranty so purchased new
3)n/a as not repaired
4) the 60gb fat version purchased from hmv
5) purchased in november 2007 and ylod occured on 24/12/10 - was not what i needed christmas eve!
#14
Thank you everyone so far for your replies, please keep them coming!

...I thought I should add that I have actually got mine (60GB model) working again today... it cost me nothing, did not affect the warranty sticker and took only 20 minutes of my time (and a few hours of ignoring the console afterwards).... I will post it in the hope it may help someone... may be a bit late for some but if it helps just one person then great!

I did my own version of the hairdryer trick...
I put the empty PS3 box on a level surface and borrowed my lovely wifes hairdryer... I removed the PS3 hard disk (there is a plastic flap on the left side of the console, you take this flap off, undo one screw and then there is a metal clip which you hold and slide to the right to release the drive). When the drive was out I put the PS3 into the empty box with the rear of the console facing me. I then measured 2 and a half inches from the edge of the box and pushed the console level with this distance into the box. I then warmed the hairdryer and timed 15 minutes on my watch. For 15 minutes I ran the hairdryer across the edge of the box (thus keeping 2 and a half inches away from the PS3!). I concentrated on the two rear vents, blowing the air into those fom the edge of the box, spending about 25 seconds at a time on each vent, alternating between the two vents . (DO NOT GET TOO CLOSE TO THE VENTS!!!, THE HOT AIR CAN MELT THE PLASTIC!!!). When the 15 minutes was up, I switched the hairdryer into cool mode and blew cooler air at the vents and the rest of the PS3 for a couple of minutes. I then VERY CAREFULLY picked up the PS3 and put it next to an open window... remember it will be very hot to touch and also do not be rough moving the PS3 as some of the solder may be disturbed when still warm (oh and use an upstairs window unless you plan on guarding the console while it cools!). Anyway, leave it for at least a couple of hours to cool thoroughly, then replace the hard drive, plug the console in and switch it on... it really does work!
Personally I have already ordered a new slimline PS3, so I have used this 60GB models second life retrieve my Battlefield 2 Disk, Back up my Game Saves (to a Portable Drive) & to Format the original 60GB Hard Disk and restore the console to its factory condition ready for selling to a suitable retailer (probably Gamestation as they cancelled my £99 DSi XL order last year!). I do not know how long this fix will last for you, but it wouldn't be difficult to do it again if necessary, hopefully it will at least allow you to retrieve your save files and to eject a disk or whatever..... BFN!

Edited By: TOO-TIGHT-TO-PAY on Jan 05, 2011 00:31
#15
1) Myself
2) Currently going to Court, Game are defending.
3) N/A not resolved
4) FAT 60gb - Game
5) November 2007. YLOD - May 2011.
#16
flipflop77
1) Myself
2) Currently going to Court, Game are defending.
3) N/A not resolved
4) FAT 60gb - Game
5) November 2007. YLOD - May 2011.

Good luck mate, Game are bang out of order if they are refusing to repair, refund or replace the unit. Whilst I see where they are coming from with the "not under warranty anymore" attitude which I am guessing they have, they cannot ignore the Sale of Goods Act and your rights as a consumer. I just hope you get someone on your side to put across the specific points of law on the subject in a manner in which Game are unable to respond to.

Just to update the thread, some time ago I contacted several 'consumer' televison shows regarding the YLOD, (including Watchdog & Dom Littlewood) but unfortunately none of the shows pursued the issue.

Since the time of my original posts and following the "hairdryer" treatment, I did indeed sell my console to a local store (and at the time of sale it was still working fine).

It may also be worth noting that I had contacted the original retailer (Dixons) by email and quoted the Sale of Goods Act stating that I still had the original box, the receipt, that it was less than 4 years old and that I believed the law states that electrical goods of that value should be fit for purpose for at least 5 years (I spent nearly £500 on the PS3 package on release)... some months later (and after I had sold on the faulty console) Dixons actually contacted me by phone and offered me either a repair of the console (worth £130) or alternatively store credit to the value of a repair (£130). Whats more, they said I could return the console/use the credit in any store of my choice, be it Dixons, Currys or PC World... So maybe I should have kept the console after all, but then I guess I would have been without a console for several months.

Anyway, everyone feel free to share your experiences, maybe they will be of help to someone else, though it is sad none of the TV shows wanted to champion our cause, I guess it is ground which they have already trod on?
1 Like #17
OFF TOPIC....

BUT I USED THE SOGA ON GETTING A FULL REFUND FOR 4 YR OLD DEAD XBOX 360

1) myself
2) boots gave full refund of £250 + £25 advantage card points (MS wiped their hands of it-wouldnt repair a 2nd time for free - and was one year out of 3yr warranty MS announced covering RROD)
3) waiting to buy another
4) XBOX360 Pro - Boots.com
5) Bought July 2007, RROD DEC/2007 & Repaired by MS, 2nd RROD July 2011, MS wanted £80 to fix, Quoted SOGA 6yr rule to Boots, and Eventually got FULL refund + apology

The key issue here, (similarity between PS3/XBOX) in that both were prone to an inherent fault.
1 Like #18
flipflop77
1) Myself
2) Currently going to Court, Game are defending.
3) N/A not resolved
4) FAT 60gb - Game
5) November 2007. YLOD - May 2011.


This might be helpful, Same retailer, same problem

http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
#19
Thanks SplatSplatSplat, those links were very interesting and the SOGA letter templates are definitely worth having.
#20
Hi

Thanks or your posts.

When I said going to court, it's in the early stages. Court papers issued and game are defending stating they think I've 'enjoyed' the usuage long enough to prove durability under SOGA. I have just sent back the allocation questionnaire. So I think court is the nex step (unless game back out)

I paid £400 in 2007, of which £160 was on credit card. I also claimed under s75 of the consumer credt act which states the credit card company are equally liable. Capital one asked for a fault report (which i got) and although they 'awknoledge' there was a manufacturing fault they are taking the same stance as game. I originally claimed against both Capital one and game. However capital one have not responded to the court papers, so with a bit of luck the court will go to judgment against them.

I am claiming £275, (£220 for the console, £30 for the game stuck in the console and £25 court fees.) although I think ps3's have dropped again since I started all this.

I'll keep people posted. I'm hoping I won't have to go to court cause all the researching I've done and no ne has actually got as far as a hearing.



Edited By: flipflop77 on Sep 29, 2011 18:39
#21
Just wondered Flipflop, how things are proceeding & is anyone dealing with Amazon? Cheers.
#22
fred61
Just wondered Flipflop, how things are proceeding & is anyone dealing with Amazon? Cheers.

Hi
well it is easier to bullet point.

* My CC company have written asking to be excused from Court as it costs to much for them to attend.
* Game refused Mediation when it came down to it and said they are unwilling to compromise.
*Game did not submit a witness statement by the deadline and the court had to chase them up.
*Game have now sent in a letter as there witness statement. The letter is from Sony dated 2010 concering someone elses small claims case. The letter basically says that the yellow light is a non specific fault. It also **** off 'playbackups' whom i think the fault report must have been from in a previous case.

so i am all set for court next month. Just have to prepare my case.

But just a word of warning for anyone who will be getting a fault report. Avoid Playbackups, I have never heard of them but this letter throws mud at them and shows them in a very bad light!



Edited By: flipflop77 on Jan 03, 2012 20:43
#23
Well back from court, I LOST. Game nor Capital One turned up. The judge used only my evidence. He decided there was no case to answer, this is because the watchdog report and fault report suggested the fault was repairable (all be it temporary). This apparently is acceptable and therefore proves durable.
#24
flipflop77
Well back from court, I LOST. Game nor Capital One turned up. The judge used only my evidence. He decided there was no case to answer, this is because the watchdog report and fault report suggested the fault was repairable (all be it temporary). This apparently is acceptable and therefore proves durable.

Good old British Justice, eh?... Makes me laugh how the judges interpret the law. Many of them havent got a clue about the law and seem to get all their directions from a clerk. Maybe if it was their lives that were affected they would sit there with a different view on matters.

Edited By: TOO-TIGHT-TO-PAY on Feb 03, 2012 13:37
#25
flipflop77
Well back from court, I LOST. Game nor Capital One turned up. The judge used only my evidence. He decided there was no case to answer, this is because the watchdog report and fault report suggested the fault was repairable (all be it temporary). This apparently is acceptable and therefore proves durable.

I would have voted for you just for the fact you turned up!
#26
I know, couldn't believe it. What isn't repairable these days! Game messed the court around and never turned up. He said nothing about that. I feel he had his decision before I even opened my mouth. I guess I'll get it fixed then trade it into Game. Not sure if they accept it with the warranty sticker removed though!
#27
Hey,

Flip, sorry to hear that, I can;t quite believe how that decision could have arose. What was your arguments and what did the sheriff/judge actually say?

I am in the process of startig a claim i the small claims court against GAME for the same issue, my fat 3 1/2 year old PS3 has suffered YLOD and they have resfused to entertain any sort of mediation.

The more info you have the better mate if you don't mind?
#28
Well firstly GAME will not turn up (if that gives u any comfort).

The judge started by saying he read through my witness statement etc and that he won't use games evidence as they didn't show.

He then spoke about the fault report. He told me that this case was based On the durability of the console, and not really about a manufacturing fault. He asked me to convince him that this console was not up to standards re durability. I explained about the fault report and that it says a colling mechanism could have been installed to divert the heat. I had a copy of the watchdog report and explained others experienced the same problem. In response to that he did calculations and said the failure rate was 0. Something percent. I explained that some people would not have reported the problem, etc..... I told him i was a light to medium usurr and i hardly play on it, he questioned thst ssying i would have used it more when i first got it, which i agreed. I told hil that sony told me i logged knto the ps network 4 times in 2011 before it broke, he questioned me on that and said 'presumably you can play it without logging on to the Internet. I agreed but said I left it on automatic sign in. I told him I still own fully working ps1 and ps2..He then proceeded to tell me that the console can be fixed. He then said the problem can be fixed all Be it temporarily and that he believes the console has proven its durable and there is no case to answer.

I guess I'll get the decision in writing in the next few days and I'll let you know what it says.

I think it comes down to the judge's idea of how long it should last.

I must admit I was she'll shocked when he gave the decision.

Let me know if I've not answered your question fully!
#29
Did you present it purely as an issue of durability? How much emphasis did you place on the satisfactory quality and the fact that the product has fauiled due to a system fault(the yellow light indicator). The fact he console failes prematurely to what a reasonable person would expect of a high end, premium games entertainment console would expect clearly breaches terms of the contract implied by s14 with regards goods supplied of satisfactory quality.

The decision is truely baffling, did you claim just for monies? Or were you open to repair of the console? Even then everything can be fixed nowadays bu the question would be who should fit the bill if that is the case, and law of contract says you are perfectly entitled to claim for cost of repair for sale of what can only be considered as goods falling short of the standard expected of the reasonable person.

Are you going to appeal the decision? I certainly think you should as I cannot see the relation of the console being fixable and the breach of contract between you and GAME.
#30
I would question the Judges knowledge of the Sale of Goods Act, as even from my personal memory as a mere consumer it is clear to me that items of this nature should be in good working order (under reasonable usage) for at least 5 years.

(EXTRACT FROM WATCHDOG SITE)
The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The law also says a person has six years from the date of purchase to claim damages for faulty goods.


Personally, having had many other computers and consoles (Atari consoles, Commodore 64, Amiga 600, Amiga 1200, SNES, N64, Playstation 2, Desktop PC, Laptop & Sony PSP all included) I have NEVER had a failure from any of those machines under normal (or even very high) usage.

With that in mind, the failure of the original 'fat' PS3 to the so called YLOD is unique to my ownership experience of computers & consoles during a time period of more than 20 years, yet the YLOD PS3 fault is not unique to owners of the original 'fat' PS3 on the whole. Furthermore, I still have some of those earlier computers such as the C64 and Amigas and they still function fully as intended which by comparison puts a huge question mark over the durability of this particular 60GB PS3 model.

The problem we face is that (as you highlighted earlier) not all people will report the problems to Sony. Furthermore, even if they do then under what circumstances are those reports documented... (i.e. is it just documented if the console is physically returned to Sony which dont forget is only possible at a cost of around £140 (You can buy now buy a Brand New PS3 console for £150- £180). In the same manner and to add to that, many who do have issues with the console will just replace it with a new one, some will fix it themselves, others will return it to the retailer, some will indeed send it to Sony, some will do nothing. Unfortunately it is impossible to accurately say how many of the original consoles have actually failed so far. All you can attempt to do is refer to as much evidence of failure as possible, be it forums like this one or the Official Sony Forums or dont forget that the YLOD even has its own forum, then other evidence of failure can be found in watchdog reports, in personal experiences and experiences of friends.

So then you have to use all that to make a case, so if I have 10 friends with a fat PS3 and 8 of those consoles die the YLOD, I would get 10 witness statements and then refer to those in my own witness statement to show that 80% of friends who own the same model of PS3 have had the same fault.

When arguing a case you have to specifically look at the Act that covers the issue, if that be the Sale of Goods Act, then look at what the Act actually says and figure out the points to prove. I do not know enough about the Sale of Goods Act, but to give an idea of what I mean I can use Theft as an example....

Under the Theft Act (1968?) Section 1,1 is Theft. The Act says that a theft is committed if someone "Dishonestly appropriates property belonging to another with the intention to permanantly deprive" so here the points to prove are
A) Dishonesty... i.e The person had no right to assume that is acceptable for them to take the item
B) Appropriated Property.... i.e the person took the item.
C) Belonging to another.... i.e the owner of the item is not the person who took it
D) Intention to permanently deprive... i.e The person who took it does not intend to return the item to the owner.
If you can prove the 4 points, you prove an offence has been committed. I am sure if someone knows the Sale of Goods Act well enough they could give a better example of the points to prove and how it works.

Well, from my experience the YLOD is a common fault and I am of the opinion that it is wrong that Sony have not admitted they made mistakes with the original console. If they didnt make mistakes, why then do they choose not to sell that model anymore? They know very well that they replaced a faulty model with a better made one. I doubt they will ever choose to admit it now for fear of losing face.


Edited By: TOO-TIGHT-TO-PAY on Feb 04, 2012 20:18
#31
You recall that we discussed the "Sale of Goods Act" [SOGA] in one your "deal" threads:

[ http://www.hotukdeals.com/deals/sony-playstation-3-160gb-slimline-ps3-842311?p=10272200 ]

You may make a claim that the goods must correspond to the trader's description, be of satisfactory quality, & be fit for purpose with a continued operation over a “reasonable” length of time.

In the case of electrical goods, such as a PlayStation 3 console, this is within the first six years after the initial purchase (or the first five, if you are in Scotland).

The European legislation(s) in respect of the use of lead-free solder led to the failure of the early PS3 consoles:

[ http://www.hotukdeals.com/misc/ps3-997062?p=11968223 ]

BFN,

fp.

Edited By: fanpages on Feb 04, 2012 20:41
1 Like #32
Thanks fanpages, I knew I had read about it somewhere on here, just couldnt remember where. Excellent links.
#33
As promised here is the judges findings and reasons:

"the goods were purchased on 23rd November 2007, and failed to operate on 15 May 2011 with a fault which was repairable (but possibly requiring further repair at a later time) at a cost of £60. I do not find that this indicates a lack of desirability to repair the goods nor of satisfactory quality within the meaning of the Act"
#34
flipflop77
As promised here is the judges findings and reasons:

"the goods were purchased on 23rd November 2007, and failed to operate on 15 May 2011 with a fault which was repairable (but possibly requiring further repair at a later time) at a cost of £60. I do not find that this indicates a lack of desirability to repair the goods nor of satisfactory quality within the meaning of the Act"


The law is an ass, etc.

For your information:

[ http://whatconsumer.co.uk/faulty-playstation-3/ ]

BFN,

fp.
#35
Stu2525uk

Any news on your claim??

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