PlayTrade advice ***Updated*** - HotUKDeals
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PlayTrade advice ***Updated***

donnydude Avatar
7y, 11m agoPosted 7 years, 11 months ago
Hello people. I'm just looking for a little advice from some people here please.
Recently I sold a book on playtrade for £19.99. I searched online and the cheapest I could find it was £33 so I thought my price was pretty good. I posted the book on the 16/12/2008 and have proof of postage right here.
I have just received this email from the buyer now.

"Donnydude,

I have yet to recieve the book I ordered off you. As I hope you will understand I am in a rush to get this present to the person who's gift it is.

This has resulted in me having to go and buy another version of the book in Waerstones, this has cost me £9.99 which is half the price I paid you for the exact same version. Therefore I would like to return the book to you when/if it arrives. this resulting in a full refund from you.

Please could you provide me with your details in order for me to return this to you.

I hope you understand the situation I am in.

Kind regards"

I have replied to his email saying that I have proof of postage and can't issue a refund but can help if he wishes to make a claim against royal mail. I believe he's pulling a fast one because he's found the book cheaper.

Did I do the right thing here by refusing a refund?
Your thoughts please people.

*************Update*************

I've now received a reply from the buyer. As follows....

I am pleased to tell you that the book has now arrive. I am sure you found it difficult to find out on line a good price for it. I am not convinced that you looked very hard as it does say on the back of the book that it's price is £8.99. I am sure that play.com would not be very pleased to see one of thir users selling items for a quite frankly rediculous price.

I think you may find that the full refund for this book would be a fair answer to boh of our problems. I am quite appauled by this fact that you have sold the book for twice the price and if you are not prepared to take further action then i will be very happy to!

I hope you understand my anger!
donnydude Avatar
7y, 11m agoPosted 7 years, 11 months ago
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1 Like #1
I myself have never used playtrade, so I am not sure what thier policie are on buying/selling.

Someone on ebay reported to papal that they did not recieve something that I posted to them, and paypal withheld the funds from me, even though I had my proof of postage, and I was told that I had to make the claim against the royal mail as it was me using thier services and not the buyer as they hadn't recieved anything yet.

I didn't understand this as I thought it was upto them to claim. I don't think this will be much help as playtrade will be different, but my experience with paypal was this. Does sound like this person may have pulled a fast one though and just because they found it cheaper doen't give them the right to pull out the sale I imagine?

Hope you get it sorted :)
1 Like #2
You will never know the truth about whether he is pulling a fast one. If you are strong you can not give in to him without a fight - but that might cause you a lot of stress. I would be more inclined to give him my address and refund him when it is returned. I would only do this so that I would not have any stress over Christmas but do realise it is a bit of a cowards way out!
#3
munnski;3829131
I myself have never used playtrade, so I am not sure what thier policie are on buying/selling.

Someone on ebay reported to papal that they did not recieve something that I posted to them, and paypal withheld the funds from me, even though I had my proof of postage, and I was told that I had to make the claim against the royal mail as it was me using thier services and not the buyer as they hadn't recieved anything yet.

I didn't understand this as I thought it was upto them to claim. I don't think this will be much help as playtrade will be different, but my experience with paypal was this. Does sound like this person may have pulled a fast one though and just because they found it cheaper doen't give them the right to pull out the sale I imagine?

Thanks for that. I know large companies would issue a refund/replacement but I only sell things now and agin and can't afford to dish out refunds willy nilly.


Hope you get it sorted :)


thesummerof69;3829195
You will never know the truth about whether he is pulling a fast one. If you are strong you can not give in to him without a fight - but that might cause you a lot of stress. I would be more inclined to give him my address and refund him when it is returned. I would only do this so that I would not have any stress over Christmas but do realise it is a bit of a cowards way out!


True I will never know but I will stick to my instincts I think and refuse the refund on grounds of him hustling me!
1 Like #4
He'll say he hasn't received it so he doesn't have to pay to return it. I'm fast learning the only way to send anything you sell online is via recorded delivery.
#5
ChipSticks;3829233
He'll say he hasn't received it so he doesn't have to pay to return it. I'm fast learning the only way to send anything you sell online is via recorded delivery.


This is true and I think I will make sure everything I post is recorded from now on. The thing is it was a really heavy book as it was so the postage was quite expensive. Another thing which sets alarm bells ringing is the buyers surname/username? was in fact Hustler!
1 Like #6
Tell them if it nevers turns up you'll make a claim against royal mail, and the buyer will have to sign a declaration of non receipt and a refund will be given if/ when this is recieved and processed by royal mail. Buyers remorse is not a valid reason for a refund. You're not a business so no DSR.
#7
answer is send recorded, buyer has to sign to receive
#8
If the book doesnt turn up by the 26th then the buyer can make a claim.
#9
seancampbell;3829284
Tell them if it nevers turns up you'll make a claim against royal mail, and the buyer will have to sign a declaration of non receipt and a refund will be given if/ when this is recieved and processed by royal mail. Buyers remorse is not a valid reason for a refund. You're not a business so no DSR.


That sounds reasonable enough to me.
Rep to everybody for their advice.
1 Like #10
never sold on play but i am an experienced seller on ebay. as long as you have that proof of postage then its just his tough luck, you dont need to go to the extra expense of recorded delivery. most sellers will pass on the proof of postage to let the buyer claim, so you're doing exactly as expected. i had a woman who only lives in the next town from me, 15 miles away, who i sent a package to but she never received it, turned out she lived at 22, not 11 like it said on her account and she kept refusing to check in her post office (which was literally right around the corner from her) or at number 11 for her package, even claiming that there was no number 11 in her street!!!!! she put a claim against me on paypal so i sent her a message saying i would drive through myself and check at the post office but i believed her to be a thief and she promptly cancelled the claim. some people are just total chancers!!!
#11
I've updated the op now as I've just received a reply from the buyer. The guys a joker. He wants me to refund him because he says that my prce was ridiculous! Unfortunately I don't remember going round to his house, putting him in a headlock and banging his head on the mouse button to buy the chuffin book!
I've point blank refused a refund anyway.

(The book has been reduced to £6.99 at Waterstones now by the way)
#12
The book has now been reduced to £5.99 in the play.com sale. I bet the buyer is spitting feathers now!
#13
The price is extortionate, but nobody made him/her buy it at that price.

Dont refund a penny.
#14
deathtrap3000;3836492
The price is extortionate, but nobody made him/her buy it at that price.

Dont refund a penny.


I wouldn't have paid £19.99 for it and I agree it was extortionate but like I say. The cheapest I found it was over £30.
Hes getting nowt out of me
#15
snoe_hunnie
never sold on play but i am an experienced seller on ebay. as long as you have that proof of postage then its just his tough luck, you dont need to go to the extra expense of recorded delivery. most sellers will pass on the proof of postage to let the buyer claim, so you're doing exactly as expected. !


Sorry but that's carp. if you pay through paypal, which most ppl do on ebay and your item goes astray, then you (seller) will be doing the claim from Royal mail yourself, not the buyer. If all your buyers who have had an item go missing have accepted proof of posting, and made the claim themselves, then you have been lucky. proof of posting DOES NOT equate to proof of delivery and paypal will find in favour or the buyer EVERY time. Recorded delivery is the only way to cover yourself.

to the OP, good on you, don't pay them a penny. Make sure you keep that email as proof of delivery.
#16
He was only too happy to pay over the odds for it so why should you have to offer a refund because he has now found it cheaper? I've lost count of the amount of times I've bought something and found it soon after discounted - namely buying items such as computer games prior to christmas!

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