Hello people. I'm just looking for a little advice from some people here please.
Recently I sold a book on playtrade for £19.99. I searched online and the cheapest I could find it was £33 so I thought my price was pretty good. I posted the book on the 16/12/2008 and have proof of postage right here.
I have just received this email from the buyer now.
I have yet to recieve the book I ordered off you. As I hope you will understand I am in a rush to get this present to the person who's gift it is.
This has resulted in me having to go and buy another version of the book in Waerstones, this has cost me £9.99 which is half the price I paid you for the exact same version. Therefore I would like to return the book to you when/if it arrives. this resulting in a full refund from you.
Please could you provide me with your details in order for me to return this to you.
I hope you understand the situation I am in.
I have replied to his email saying that I have proof of postage and can't issue a refund but can help if he wishes to make a claim against royal mail. I believe he's pulling a fast one because he's found the book cheaper.
Did I do the right thing here by refusing a refund?
Your thoughts please people.
I've now received a reply from the buyer. As follows....
I am pleased to tell you that the book has now arrive. I am sure you found it difficult to find out on line a good price for it. I am not convinced that you looked very hard as it does say on the back of the book that it's price is £8.99. I am sure that play.com would not be very pleased to see one of thir users selling items for a quite frankly rediculous price.
I think you may find that the full refund for this book would be a fair answer to boh of our problems. I am quite appauled by this fact that you have sold the book for twice the price and if you are not prepared to take further action then i will be very happy to!
I hope you understand my anger!