Long story - please bear with me:
My parents were with Wannado (taken over by Orange) and never really had any problems. In April my father died and Orange originally agreed to change the account details to my mum's name. After a week of nothing happening we contacted them and they said that the account had been closed - no one bothered to tell us. We asked to set up the account in my mum's name.....( much boring information missed out) we now find ourselves 9 weeks down the line and still no access. :x
They had countless problems sorting out the ADSL line (only sorted 3rd October - but thankfully that means we are still within the 30 days trial); we've been sent two lots of modems, three installation CD's; I've been on the phone to them too many times to mention (and am thinking of getting a second mortgage to cover the phone bill), and each time you get a different suggestion/promise, etc.
I've even been on the Orangeproblems web site for advice from which I have downloaded installation updates and even that doesn't work. Today I lost it with their call centre and requested the MAC so mum can go elsewhere (slightly annoying as by this point they had promised us 4 months free service for our troubles - only good when you can actually use it!)
Looking back I am amazed by my patience....:shock:
Hence this request. I am looking for a trustworthy internet provider, who does not rip you off for calling for assistance and who's assistance actually works. Mum uses the internet for the odd surf and maybe banking, so very low usage. I'm thinking Tesco Value package or BT. Any suggestions as it's always nice to hear personal recommendations? Thanks in advance.