Please has anyone got the Acer Vista upgrade disc - HotUKDeals
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Please has anyone got the Acer Vista upgrade disc

SkippyDoo Avatar
8y, 5m agoPosted 8 years, 5 months ago
Helloo,

My Acer Aspire laptop is playing up. I bought this laptop when looking at a thread on HUKD at the time they were also providing 3 years warranty.

The problem is the screen is a fluorescent green colour all over especially in the areas where its dark. This is annoying when using the laptop!

I rang Acer being transfered to each department as they did not know of the offer Tesco provided. Then finally I talked to one person who logged the case and then said it could be a software issue so I should reformat my laptop...but the problem is I used the Vista upgrade so I would go back to XP and then have to install Vista!

They said I could send it without doing a reformat but if they had to do it, that would cost £70!

But the problem is I cannot find the Vista disc and cannot find the product key for it.

Can anyone help?
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SkippyDoo Avatar
8y, 5m agoPosted 8 years, 5 months ago
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#1
Anyoneeee?:)
#2
if you're screen has gone green then it sounds like an issue with the laptop and not a sotware problem so it would be a waste of time reformatting. I would return the laptop to be repaired under warrenty.
#3
Hi Daz,

I thought the same...but they are saying it could be a software issue and if it is then they will charge me extra! So are advising me to do it as the warranty does not cover software issues etc....
#4
I agree that it sounds as if it's faulty hardware and not software. Also, my Acer laptop did not come with a separate Vista or restore disc as Acer's have their own "empower" backup/restore utilitiy which allows you to restore the preloaded software. Should be an icon or toolbar option.
banned#5
Are you expecting someone to send you a vista upgrade disk and their product key?
#6
in answer to CSIMAN

Vista Upgrade disc: Yes
Product Key: Come on don't be silly

I was told about the restore option but it would restore it to Windows XP...so I would have to get the Vista disc again? Also does anyone know how I can get my Vista serial number,
#7
It really does sound like hardware - have you tried pluggin into external monitor? If this is also mashed, then its most likely the graphics card (if it was driver software, then the chances of the LCD internal driver and external are slim).

On the Vista Key retrieval, there are products which can do this. If you registered with MS (not just activated), you cna call them and explain your situation. They may be able to help retrieve it (in fact they can its whether they choose to).

good luck
#8
You don't need to reformat and reinstall an OS to rule out a software or driver issue - just press whatever button it is that takes you into the BIOS. If the problem persists in there, it's hardware.
banned#9
dxx;2654016
You don't need to reformat and reinstall an OS to rule out a software or driver issue - just press whatever button it is that takes you into the BIOS. If the problem persists in there, it's hardware.

or download ubuntu and boot into that. Defo sounds like a dodgy screen and they are trying to fob you off.
#10
Thanks...

Will anyone be willing to send out an Acer Vista Upgrade disc? Pleaaaase :)
banned#11
SkippyDoo;2690150
Thanks...

Will anyone be willing to send out an Acer Vista Upgrade disc? Pleaaaase :)

why not download ubuntu and boot into that and check screen. you dont even need to install it, just burn it to a cd.

should only take half an hour.

http://www.ubuntu.com/getubuntu/download

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