Last night my car was broken into on my drive way, they didn't get much but left the window broken. I'm with tesco insurance so I phoned autoglass, they said it would take a couple of days to install purspex and don't know how long to get a Toyota lucida drivers side front window. I phoned tesco, who gave greenflag as their out of hours number. I spoke to someone who said they would take the car away, off the drive way, to a secure place, she said this came under my comprehensive cover and would not effect my protected no claims, even though I had already had a ding this year, she said this was because it wasn't my fault and I have a police reference. She told me they would keep my car until it was fixed and provide a replacement. She told me to phone tesco customer service this morning and they would sort the details of this.
My choices from tesco: Pay for the window and recovery or lose 2 years no claims.
I've registered a complaint with greenflag, who informed me they will listen to the call and get back to me today.
Autoglass have said they can do purspex tomorrow and it may take a couple of weeks for the glass, I've cancellled at the moment in the hope i can find someone else who has it.
My car is still at a facillity.
I need to know if anyone knows where I stand? Is it worth it to pay all of the charges or lose my no claims? Does anyone know where I can get a Toyota Lucida Front drivers side window?