Hi, I really need help and stuck with a problem. Not sure how to go about it.
I sold a DVD box set, it was brand new immac condition, not sealed. I put it on ebay and a user emailed me and offered less. I agreed and sold it. All completed officially through ebay and he paid by paypal.
I wrapped the item twice over with thick bubble wrap and then covered it with a bag. It was packaged very well and the DVD box set is hard cardboard and well solid.
I post immed and he gets the boxset within 24 hours. Parcel force 24hrs recorded and insured for the correct amount. The buyer sent a moody email saying I should have sent it by royal mail as his at work at the depot is only few miles away, where parcel force is 45 mins away. How on earth would I know this!
Now he send me this email on getting the item:
"The presentation box is in damaged and ripped condition, which could not have been caused by transit!. In your auction description you mention the boxset is new and do not mention any damage to the presntation box, this is the part which makes the set limited edition more expensive than its contents alone. I look forward to your response!"
Now..... what on earth do I do. I have been on ebay for about four years 100% feedback selling over 200 items. Please please please any advice or how to act on this?
Really dont want to get negative feedback.
Many thanks in advance.