sorry for the mad title but i need help..
a few weeks ago i booked a visit from british gas to fix my boiler
i was told this would cost £144
i booked the job and a engineer visited a few days later. He needed a part so he told me that he would attend a few days later with parts. we arranged with the engineer for him to come on a certain day - which he never attended (this was not his fault as he didnt know the part was OOS)
we didnt get a phone call telling us that he would not be coming
my partner took a day off work and no one turned up
I called british gas who told us that they would call us back- which never happened - they also told us they would try to compensate us for our losses
We never got a call back - i called them a dy or 2 later to be told again that someone would give us a call - whicbh never happened
then i had a family member died so i left it alone for a while - i got back to them last week - they re arranged the engineer for yesterday (partner took day off) - i phoned british gas yesterday afternoon (420) to be told he will be attending before 6
well 10 min later i got a phone call telling me that british gas would not be coming as the part was locked up in a engineers van - the engineer is on holiday and will not be back until the 29th of may!!!
i was also told that british gas do not offer compensation for loss of earnings - but they offered me a tenner!...............
ive just phoned british gas now to be told that someone might be there today
and they are going to see how they can reimburse me
at the minimum what would you accept - my missus wants the work doing free of charge! - as she has lost around £160 in wages..
the thing that really winds me up is i was told i could recieve compensation - and now i cannot - as they dont do this!
what would you do
(they are calling me back soon!)