please help my laptop keeps shutting down on its own - HotUKDeals
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please help my laptop keeps shutting down on its own

edjaned Avatar
8y, 6m agoPosted 8 years, 6 months ago
for some reason when i leave my laptop inactive when i go back to it and touch a button to get it out of blank screen mode,the page starts slightly shaking and then my pages close and it says it shutting down

its driving me mad now,been told its a software issue as it doesnt do it in safe mode but dont know what could be causing it
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edjaned Avatar
8y, 6m agoPosted 8 years, 6 months ago
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1 Like #1
It could be overheating!
#2
richhock
It could be overheating!


why would it only do it when it goes into stand by though
thanks for reply :)
1 Like #3
when did it start doing it? Have you tried using system restore to get it back to a point before it started happening?
#4
SunTzu
when did it start doing it? Have you tried using system restore to get it back to a point before it started happening?


i think it started doing it a couple of weeks after i got it so about 4 months ago

sometimes when i turn it on it says that it shut unexpectably and asks if i want to go back to where i was but when i do that it takes ages so i just start it up again

only happens when i leave laptop inactive and when i come back to it its gone into i think a sleep mode where the screen is black.then when i touch something and the screen comes back on it starts shaking then shuts down :?
#5
If you close the lid does it shut itself down? If so it could be a flaky switch, there's usually like a small pin sticking up that the lid presses when it closes. If the switch is loose/oversensitive that could be doing it? Try changing the power saving settings in the control panel so that nothing puts it into sleep/shutdown mode and see if that makes a difference.
1 Like #6
Check the power settings in your laptop
#7
SunTzu
If you close the lid does it shut itself down? If so it could be a flaky switch, there's usually like a small pin sticking up that the lid presses when it closes. If the switch is loose/oversensitive that could be doing it? Try changing the power saving settings in the control panel so that nothing puts it into sleep/shutdown mode and see if that makes a difference.


no it doesnt shut down when lid closed

i will check power settings now thanks :thumbsup:
1 Like #8
You need to change the power saving settings in your system. Laptops are set to switch the monitor off after so many minutes, go into hibernation after so many more minute and then the hard drives later again. You can change these so it never shuts down, or does so after a better length of time. Which OS are yo using and I can tell you where to find these settings?
#9
thanks all i have changed the settings so hopefully it wont do it anymore

is it ok to always have your laptop plugged in?

rep given
#10
excellent, hope this fixes it for you! :-)
#11
SunTzu
excellent, hope this fixes it for you! :-)


so do i :thumbsup:
#12
edjaned
thanks all i have changed the settings so hopefully it wont do it anymore

is it ok to always have your laptop plugged in?

rep given


not really as this reduces the life of your battery if you want it to be plugged in all the time take out the battery and then plug it in.
#13
It's a bit concerning that the shut down is unexpected, if any power system has shut down the laptop although it does it in a prompt way you should not receive any errors on starting up again. I'd recommend taking a look at your eventlogs, these are logs recorded by your computer for the many different events that are happening - when there is unusual shutdowns or similar the eventlogs can be useful as they show what the PC was doing up to that point.

To access your eventlogs, right click 'My Computer' and choose 'Manage' then open Eventviewer and browse through the system logs and then the application logs. It's entirely normal for these to be filled with entries as anything from a routine event such as the network link going up to a fatal error are recorded, look at the events just before the date/time of the unexpected shutdown to see if there was any problem recorded.

John
#14
Not sure what it is, but I'd advise you back up everything straight away.
Ours started with a similar problem, we didn't back up, and we lost 8 months worth of photos.

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