Please help – not sure which info to enter where. - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

Please help – not sure which info to enter where.

hotuk Avatar
banned1d, 5m agoPosted 1 decade, 5 months ago
I am trying to submit a missing transaction with Quidco on a recent mobileshop purchase.

Can you please advise what I need to enter in these fields

Customer Reference :

Transaction Ref (s) :


The invoice details I have from mobileshop are.

Order No :
Account No.

Do I need to enter the Account No in the Customer Reference box ?


Thanks
hotuk Avatar
banned1d, 5m agoPosted 1 decade, 5 months ago
Options

All Comments

(8) Jump to unreadPost a comment
Comments/page:
#1
I believe that I entered account number in the customer reference section and account/mobile number in the transaction reference bit.

My claim was sent off to the merchant, and spent just over a year in processing and was eventually declined. Sorry that I can't be of more help.
banned#2
Thanks feardust,

But account and mobile number are two different numbers.
#3
I would think:

Customer Reference: Account Number

Transaction Ref: Order Number

Also repeat all the information in the body of the description/details...
#4
hotuk
I am trying to submit a missing transaction with Quidco on a recent mobileshop purchase.

Can you please advise what I need to enter in these fields…

Customer Reference :

Transaction Ref (s) :


The invoice details I have from mobileshop are….

Order No :
Account No.

Do I need to enter the ‘Account No’ in the ‘Customer Reference’ box ?


Thanks


The last query I sent for valueflora:

Customer Reference : account number
Transaction Ref (s): order number

and as mentioned by rayman repeat the info in the message box and include as much detail as you can... good luck:thumbsup:
banned#5
Thanks for all your help.

Feardust - did Quidco give you a reason for not paying out?
#6
That will probably depend on which retailer you're having to submit a missing transaction on. QuidCo will state the answer given to them from those.
#7
Oops, my mistake. Meant to say order/mobile number in the transaction reference section. I provided both those numbers.

Yes, Quidco did provide a reason: despite my having given the information detailed, the merchant still couldn't locate my transaction.

Perhaps it might have had something to do with the fact that it took over a year for them to review it, and I had cancelled the contract after the one year point.
banned#8
I have one query dating back to March with E2save, how can I chase this up?

On the website, it says do not chase up before 90 days, so this is well past that time.

Thanks

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!