ok so the catalouge company 'choice' managed by 'shopdirect' have claim that my mother ordered over £300 of items from them (which she didnt) this was before christmas..... she has now told me and it has got to the stage of going to NDR. when i phoned choice they said its all fine etc ignore the letters yet more come???
however here is the best bit out of the £300 order only a £24 order went to our addy the rest went to another 'undiscloseable address' the only have her first and last name and address no telephone number no date of birth! (when asked the said it showed 1910 [which it isnt lol] )
what can we do / go from here when you phone them you get some dim-witted idiot who says its fine and to ignore it yet now it is going to a debt recovery agency where do we go from here i have never seen my mother so stressed (gone from 2 cigs a day to 40+!!!!) i am going to phone them again in the morning but whats the best thing to say / do???