ok, so i sold some dvd's on here for hubby and when they were received one of the cases was cracked and one had some writing on it ? i knew nothing about this.
i have been asked by the buyer to give a partial refund but neither of us is sure how much this should be.
if it helps, they sold for £5.00 and postage was £1.85 so i only made £3.15 from the sale.
can anyone help with how much i should refund the buyer