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Plusnet mobile porting issues

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Plusnet are having problems porting phone numbers over, my old sim and number went dead 24hrs ago, customer services saying it will take another 2 days !!!! AVOID if you want to keep your number ac… Read More
g_p_t Avatar
5m, 1w agoPosted 5 months, 1 week ago
Plusnet are having problems porting phone numbers over, my old sim and number went dead 24hrs ago, customer services saying it will take another 2 days !!!!

AVOID if you want to keep your number active !!
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g_p_t Avatar
5m, 1w agoPosted 5 months, 1 week ago
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#1
Had an issue with mine. Did you provide PAC code at the time of application? I did and they said it was 'too early' so they reprocessed it (albeit it took 1-2 working days) and it worked. Once its ported though I'm getting great reception and fast mobile bband...waaay better than what I was getting with Three.

Edited By: Naruto on Dec 14, 2016 09:46
#2
Hmm, I had my SIM on Friday night and popped it in, and immediately texted the port request per the instructions. By Tuesday I had my number sorted, not unreasonable since it'd been the weekend.

Also getting great speeds, but then this is the first time I've had 4G access, so.. :) Reception is greatly improved though, too.

Edited By: moonspook on Dec 14, 2016 09:50
#3
Naruto
Had an issue with mine. Did you provide PAC code at the time of application? I did and they said it was 'too early' so they reprocessed it (albeit it took 1-2 working days) and it worked. Once its ported though I'm getting great reception and fast mobile bband...waaay better than what I was getting with Three.


i had the pac code a few days before submitting it , not getting any correspondence from them only that there would be a little disruption on the day
#4
moonspook
Hmm, I had my SIM on Friday night and popped it in, and immediately texted the port request per the instructions. By Tuesday I had my number sorted, not unreasonable since it'd been the weekend.

Also getting great speeds, but then this is the first time I've had 4G access, so.. :) Reception is greatly improved though, too.


theres hope yet I suppose ,
#5
As a general rule avoid a port day that doesn't have a working day after it, I always opt for a Tuesday to allow time to deal with the networks /syniverse
1 Like #6
Still no show of my old number thats 2 days now without it.. thanks plusnet , i wont be recommending you now ..

at what point do i ask plusnet for a pac code so i can go else where ?
#7
day 3 off line , I hate plusnet at the moment, they can't give me a date when the transfer will happen, have written to watchdog, what a bunch of Muppets !!
#8
I have been 3 days off line to, custom service is zero said a ring back from manger is 48hr what a joke .. if this every gets sorted will change again
#9
spoke to cs again, said it will be a few more days, said I could have £2 credit , how I laughed !!!!
#10
moonspook
Hmm, I had my SIM on Friday night and popped it in, and immediately texted the port request per the instructions. By Tuesday I had my number sorted, not unreasonable since it'd been the weekend.
Also getting great speeds, but then this is the first time I've had 4G access, so.. :) Reception is greatly improved though, too.

Your one of the lucky ones i guess
#11
they have just done it , thankfully, good luck to all that are still waiting
#12
Good stuff. I will note that I never received the confirmation text from them to say the port had been done, I just checked it on Tuesday and it had worked. But that's the only bad thing I can say about my personal experience.
#13
I had the same problem with Life the company that was rebranded plus net, 3 sims two with issues, reading up about it it seems there can be issues porting to any company, life gave refunds to two of the sims in the end as a gesture. Moved sims three times and most of the companies we have moved to have managed to do it in a few hours and one we didn't even notice the downtime.

Was due to go back to them this week but by the sounds of it I was lucky the dim didn't come in time, saying that they have cancelled my order but not expecting that to go smoothly.

Edited By: eslick on Dec 15, 2016 16:21

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