My fiancee checked her bank account today, and there was approx £140 in in, and this evening she done an online shop with asda. after finishing the order she checked her account again to see a zero balance. She phoned to hear the news of almost £700 is in a pending transaction. They say they cant stop it and to phone tomorrow so they can investigate.
This is quite a shock to both of us, and some we can not afford. It says on our bank website they guarantee against online fraud and any customer who loses money will get it all back.
we are hoping that this is the case, but how long does this process take?