Possible refund on pending Virgin Media price increase for those still in contract - HotUKDeals
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Possible refund on pending Virgin Media price increase for those still in contract

£0.00 @ Virgin Media
I received a letter from VM earlier this month telling me my "Big Kahuna" deal's price would be going up by £4.50 a month from Feb 1st. Called them up saying I wanted to lower my package and they p… Read More
cliffio76 Avatar
2y, 7m agoPosted 2 years, 7 months ago
I received a letter from VM earlier this month telling me my "Big Kahuna" deal's price would be going up by £4.50 a month from Feb 1st.

Called them up saying I wanted to lower my package and they put me through to the retention team, got the increase waived for each of the remaining months on my 12 month contract.

FYI those who cant get VM to refund but did stump up a lump-sum for their line rental, please note that £1 of the increase is for line rental so they should at the very least take that off for the remaining months of your lump sum.
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cliffio76 Avatar
2y, 7m agoPosted 2 years, 7 months ago
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Comments/page:
#1
Question. When your contract runs out does it go into a rolling contract or locks you I a new contract?
[Moderator]#2
Thanks for the heads up cliffio76, just popped this in to misc.
#3
bigflump
Thanks for the heads up cliffio76, just popped this in to misc.

Merry Christmas Flump :)
#4
Did this last week, just tell them you want to cancel and they put a lump sum onto your next bill, £48 in my case so equal to a free month.
#5
redcantona
just tell them you want to cancel

As stated, no need to threaten to cancel (as I'd rather be with VM than $ky), just ask to reduce your package. Plus threatening to leave doesn't help those who've paid their year's line rental up front.
banned#6
So I've received a letter advising an increase of £4.50 per month.
Just rang and spoke to the normal billing team who almost straight away offered to reduce the increase to £1.50 a month for the first 6 months (so knocking off £3 per month).

Will try calling the retentions line next.

EDIT: rang the retentions team and they managed to remove the whole price increase in a roundabout manner. Was a bit confusing the way it was done, but essentially I won't pay any more than I am paying now until my contract ends.


Edited By: Villa on Dec 22, 2014 11:55: Update
#7
cliffio76
redcantona
just tell them you want to cancel

As stated, no need to threaten to cancel (as I'd rather be with VM than $ky), just ask to reduce your package. Plus threatening to leave doesn't help those who've paid their year's line rental up front.

I pay my line rental up front.
#8
redcantona
cliffio76
redcantona
just tell them you want to cancel

As stated, no need to threaten to cancel (as I'd rather be with VM than $ky), just ask to reduce your package. Plus threatening to leave doesn't help those who've paid their year's line rental up front.

I pay my line rental up front, but whatever the main thing is getting the increase removed. This also doesn't commit you to any further contract.

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