post delivery comments on the Rest Assured Mattress from Tesco Direct posted on 15th March - HotUKDeals
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post delivery comments on the Rest Assured Mattress from Tesco Direct posted on 15th March

azzy129 Avatar
6y, 8m agoPosted 6 years, 8 months ago
For people who orderd this mattress from Tesco direct approx. 10 days ago (£104 for a double). I just had mine delivered this morning.
Why has the deal thread dissappeared for this from all sections of this site? also funny how the page is removed from Tesco direct's own website.
anyway, what I wanted to say is that I was dissapointed in seeing that the mattress is not 28cm deep (depth) as was described on the TD website. it is barely 22cm. The mattress is still in it's plastic protective "condom". I am seriously inclined to get on the phone and yell abuse at Tesco Direct and get them to pick it up.
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azzy129 Avatar
6y, 8m agoPosted 6 years, 8 months ago
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[mod]#1
Glad you got youtr mattress, sounds like a bargain :)

Is this the thread you are looking for http://www.hotukdeals.com/item/633453/rest-assured-appalachian-1000-ortho you probably need to select ' include expired' in your search.
#2
a) I t hasn't disappered, just expired (you probably have your settings set to exclude expired.

b) why the need for abuse to someone who has no direct contact with your problem, if you are not happy politely inform TD of your concerns.
#3
greg_68
a) I t hasn't disappered, just expired (you probably have your settings set to exclude expired.

b) why the need for abuse to someone who has no direct contact with your problem, if you are not happy politely inform TD of your concerns.



Yeah, thanks for that. It's to do with my settings. And in response to your part b, it's the way I deal with people/companies who provide 2nd rate service and are fraudulent in their claims/promises.
#4
What did you expect for £104? !!!!!!!!!!!!!!!!!!!!!!!!
You would need to pay AT LEAST £400 for a decent double one!
All you can do is return it :) Good luck!
#5
snowtiger
What did you expect for £104? !!!!!!!!!!!!!!!!!!!!!!!!
You would need to pay AT LEAST £400 for a decent double one!
All you can do is return it :) Good luck!


the original price for a double was £299, more for a King size. 28cm is what TD claimed on their website under description/specifications.
banned#6
snowtiger
What did you expect for £104? !!!!!!!!!!!!!!!!!!!!!!!!
You would need to pay AT LEAST £400 for a decent double one!
All you can do is return it :) Good luck!


For £104 they can expect it to be as discribed :whistling:
#7
Surely the best bet is to lie on it and check it is good and comfy? who cares about the depth. The proof is in the pudding as they say.
#8
azzy129
Yeah, thanks for that. It's to do with my settings. And in response to your part b, it's the way I deal with people/companies who provide 2nd rate service and are fraudulent in their claims/promises.


Wow, just when I though people on this forum couldn't get any worse, screaming abuse won't solve your issues, it will make cs less helpful and you look like an abusive child.
[helper]#9
Anyone yells abuse at me I hang up.....makes them mad. They ring back, even madder, yell more abuse and then I hang up again. This usually happens three or four times but people eventually get the message and start to talk to you like an individual......
#10
gari189
Anyone yells abuse at me I hang up.....makes them mad. They ring back, even madder, yell more abuse and then I hang up again. This usually happens three or four times but people eventually get the message and start to talk to you like an individual......


you must work in a small customer services pool, that you're the only one picks up the phone ALL of the time. What, do they give you some small stationary cupboard to work from? :p
#11
gari189
Anyone yells abuse at me I hang up.....makes them mad. They ring back, even madder, yell more abuse and then I hang up again. This usually happens three or four times but people eventually get the message and start to talk to you like an individual......


CS staff quite rightly can put the phone down after warning the caller to lower their tone, after all it isn't the CS reps fault so why blame them. I too feel the need to let of some steam when something goes wrong but if you take 5 minutes to calm down before you make the call and speak in a civilised manner you are more than likely to get the best out come as the CS rep will be more obliging. No one deserves to take abuse.


Regarding the thickness of your mattress, here is something I posted on the main thread:

On speaking with rest assured to query the comment on Tesco website about the depth of the mattress, after a couple of weeks the materials will expand to their stated size. They are compacted during the manufacturing and packaging process, plus if I remember right the mattress was described as being 26cm.
#12
"On speaking with rest assured to query the comment on Tesco website about the depth of the mattress, after a couple of weeks the materials will expand to their stated size. They are compacted during the manufacturing and packaging process, plus if I remember right the mattress was described as being 26cm."

What, so now this mattress will react to viagra? where will the extra 4.5cm come from... will some elf come in the night and stuff it with filling!
#13
If you ain't happy with it I will buy it at price paid and pay postage cost.
Failing that GET OVER IT, you got a good deal.
#14
azzy129
"On speaking with rest assured to query the comment on Tesco website about the depth of the mattress, after a couple of weeks the materials will expand to their stated size. They are compacted during the manufacturing and packaging process, plus if I remember right the mattress was described as being 26cm."

What, so now this mattress will react to viagra? where will the extra 4.5cm come from... will some elf come in the night and stuff it with filling!


The measurement is taken at the highest point of the mattress and I doubt very much you are measuring the highest point of one of the cushions between the tufts. So now you are saying that your mattress is only 21.5cm deep. That is probably at the edge, read up on mattresses, particularly on Which, and you find that all mattresses take shape after a period of time laying flat without any other mattresses on top, remember they have been stored and compacted by weight.

Other buyers have commented on how good the mattress is, plus the one that arrived here looked chunky, I can't comment on what you got but will do on mine when it arrives tomorrow.

Ultimately, if you are not happy send it back, but do be polite to the CS rep as they will be willing to help plus they didn't make the bed nor website, then go and buy something else quite possibly costing more.
#15
Many smaller companies will have 1 or 2 people working in CS so there is a good chance of getting the same person answering. As a general guide, I think you get better service when you are polite and constructive. The person you call is rarely going to be the salesperson or the webdesigner or whoever madde the error. I do not like Tesco but I do not think they are fraudulent.
#16
bargain surfer
If you ain't happy with it I will buy it at price paid and pay postage cost.
Failing that GET OVER IT, you got a good deal.


I'll start up a website selling cars/motors on the internet, speciallising in German performance cars, but instead i'll ship out small corgi/die cast model versions of porsche's :thumbsup:
#17
azzy129;8200365
I'll start up a website selling cars/motors on the internet, speciallising in German performance cars, but instead i'll ship out small corgi/die cast model versions of porsche's :thumbsup:

Does that mean you're going to sell me the mattress then?
#18
"Does that mean you're going to sell me the mattress then?"

yours for cost price plus 30% administrative charges (to compensate me for my stress incurred in receiving a product not as described). Delivery costs'/arrangement you have to deal with.
#19
Seriously? Get over it. You got a bargain. It has been stated that the mattress will expand over the next week once its given time to breath, so why are you still acting like a spoilt child?
#20
azzy129;8199966
Yeah, thanks for that. It's to do with my settings. And in response to your part b, it's the way I deal with people/companies who provide 2nd rate service and are fraudulent in their claims/promises.


Is it the fault of the random CS agent that the description was wrong? If you start abusing them they are within their rights to hang up on you, which I hope they do. They are simply doing the job they are paid to do, it will be another department that deals with the website descriptions. Don't tell me you have never made a mistake?
#21
azzy129;8200444
"Does that mean you're going to sell me the mattress then?"

yours for cost price plus 30% administrative charges (to compensate me for my stress incurred in receiving a product not as described). Delivery costs'/arrangement you have to deal with.



Profiteering from deals on here is aginst the rules sunshine, reported.
#22
azzy129;8200444
"Does that mean you're going to sell me the mattress then?"

yours for cost price plus 30% administrative charges (to compensate me for my stress incurred in receiving a product not as described). Delivery costs'/arrangement you have to deal with.

I think you are just having a laugh, if you are genuinely unhappy with it I will pay cost price + PP

OTHERWISE
STFU and sleep on it.
#23
harlzter
Profiteering from deals on here is aginst the rules sunshine, reported.


bargain surfer
I think you are just having a laugh, if you are genuinely unhappy with it I will pay cost price + PP

OTHERWISE
STFU and sleep on it.


OMG I can't believe how some people are so serious and up their own a*se. You need to calm down, relax and lie down. May be on a pocket sprung ortho tuft quality mattress for 1/3rd of the normal price... a bit like the one I get delivered this morning ;-)
#24
BTW what it lacks in size, it makes up for in comfort and quality.
banned#25
azzy129;8200253
"On speaking with rest assured to query the comment on Tesco website about the depth of the mattress, after a couple of weeks the materials will expand to their stated size. They are compacted during the manufacturing and packaging process, plus if I remember right the mattress was described as being 26cm."

What, so now this mattress will react to viagra? where will the extra 4.5cm come from... will some elf come in the night and stuff it with filling!

are you really this clueless? Where do you think all the inches Disappear to when you sit on it? :whistling:
#26
azzy129;8201128
OMG I can't believe how some people are so serious and up their own a*se.

Avoiding the swear filter is also an infractionable offense reported for that too

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