Took some parcels today with labels printed using the online RM service which loads up eBay orders and makes it easy. All paid for, no trouble.
Take them into the post office and notice a customer being told he'd underpaid on an item. Assumed he'd perhaps brought in an old label...
Took 3 items to the desk, one a letter, which went through fine, and then 2 parcels which were apparently both under priced. 5p each, mind, but still apparently the wrong price.
I told them I'd used the RM website and they essentially told me I was in the wrong and made me feel like an idiot. I've been sending items for years and never once had this problem.
Went outside, called Post Office and RM customer services, and was transferred to a team who confirmed I'd paid the correct prices and DESPITE this I was still told I hadn't paid enough in branch. I told them they had an internal number to call and 10 minutes later they came out telling me they had to put it through. No apology, just mumbles to colleagues.
So how can such an important message not be communicated properly despite the change in pricing coming into effect LAST APRIL. And secondly, how many other customers will have been conned?
Might only be pennies but for bulk sellers that adds up. It's not up to a customer to update a company on their own rules!