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post office claim for lost parcel

olivier81 Avatar
banned6y, 4m agoPosted 6 years, 4 months ago
i sent 3 ps3 controllers via second class post. Buyer claimed they never came which was very dubious anyway im filling out the claim form after ebay fully refunded him and it says for 'evidence of items value' How can i provide this when the controllers were bought as part of a ps3 bundle on ebay earlier?
thanks
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olivier81 Avatar
banned6y, 4m agoPosted 6 years, 4 months ago
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#1
Were they all sent in the same package?

If so they'll only be covered for about £30.

I also didn't think you needed to 'prove' the price?
banned#2
yeh they were it is the first time it has ever happened to me from now on i always will i couldn't believe it ebay didn't care about my side i swear you could buy anything claim it didn't turn up if it was posted normal mail and ebay would refund you. Absolute joke
banned#3
whatsThePoint
should of sent them recorded, why people still haven't learnt to do this with ebay items is beyond me


Recorded is rubbish.

Special delivery is better.

I would never send a parcel through Royal Mail again.

They constantly lose parcels :(
1 Like #4
don't mention ebay on your claim and add a print out of the controller details at argos or game etc they will refund what it costs to replace them but if you sent all together its about £34 max now
banned#5
cheers will do do you guys reckon signed for is enough with ebay because im never going to send just standard after this fiasco?
[mod]#6
i always send my stuff recorded on ebay - but saying that if the postie just sticks it through the letter box then your back to square one
banned#7
whatsThePoint
should of sent them recorded, why people still haven't learnt to do this with ebay items is beyond me


I rarely send stuff recorded. If the buyer says they don't arrive I just claim from royal mail. recorded gives you no more protection, apart from sometimes getting a signature. If the buyer is trying it on, then I'll never know, and as long as RM payout I don't particulary care.
#8
Why is it dubious that they never arrived,op?
banned#9
olivier81
yeh they were it is the first time it has ever happened to me from now on i always will i couldn't believe it ebay didn't care about my side i swear you could buy anything claim it didn't turn up if it was posted normal mail and ebay would refund you. Absolute joke

DLM
whatsThePoint
should of sent them recorded, why people still haven't learnt to do this with ebay items is beyond me


Recorded is rubbish.

Special delivery is better.

I would never send a parcel through Royal Mail again.

They constantly lose parcels :(


Who would you use for something worth a couple of quid?
banned#10
boothy
Why is it dubious that they never arrived,op?


they claimed a month and a half later after having apparently requested my contact details which i didnt give him??? and many emails and ebay messages which i received not one of. As the case went on there were so many irregularities in his side of the story such as all these ebay messages he sent-surely ebay could have checked and seen that not one was sent from his account to mine?

Edited By: olivier81 on Aug 03, 2010 09:32: wrong word
#11
I've claimed for items sold on ebay and there is even a tick box on the form for ebay items posted and it tells you what to send. Just attach a printout out of the final ebay sale page which shows the amount the item sold for and put this amount on your claim form and this will be the amount they refund.

I have to agree with above that you may aswell always send via normal post as recorded doesn't cover you for anymore and if you send by special delivery the fees are so astronomical that the buyers won't want to pay for it. I send quite a lot out via ebay and probably only 2-3% go missing, for these I've always put in a claim with the PO and not had any problems getting a refund as long as you send all that they ask.
#12
In addition to above (can't be doing with this new HUKD as it won't let me edit), I also agree that ebay is seriously going down hill customer service wise for sellers and have totally hacked me off to the point where I'm going to go to car boot sales first in future to get rid of as much stuff as I can before I list on ebay. They totally side with the buyers every time and are not interested in the fact that there are just as many dishonest buyers on ebay as there are sellers, how they automatically refund the buyers and don't let sellers leave negative feedback is beyond me. But then again, if you knew that you had the monopoly on the internet for selling then I guess you would do exactly as you pleased!!
#13
I rarely use ebay but I ordered a Logitech headset on the 21st July, I didn't received shipping confimation so I sent a friendly query on the 26th. The following day they claimed they would immediately send a replacement and that hasn't arrived either.

They have 31000+ feedback so that is not a concern, I just don't want them to think I'm pulling a fast one : (
#14
Buyers are lyers.

The amount of parcels not recieved from me was a regular 1-2 per month.

I could have stood the losses quite easily but my principles wouldn't allow that.

Somewhere on the Ebay Community forums I downloaded an official looking form that you email to the liar. It has the following wording under the form
I certify that the parcel detailed above has not been delivered and that I agree
to this claim form being forwarded to Royal Mail to assist with their investigation into the lost parcel. I understand that this information may be
used in the compilation of any fraud or theft investigation instigated by Royal
Mail as a result of this compensation claim.

This you ask them to fill out, sign and return by post.

NINETY percent of my claims end there. If I am feeling a bit bored I have emailed them in the past telling them that the Police have now taken a statement and to expect them to be contacted soon. (In the hope that this will scare the sh1t out of the lying b*stards). A lie, admittedly but good fun.

You will never combat the die-hards as they are professional thieves, so if you cannot afford to throw away the value of whatever you are sending, then get it signed for.
#15
as said above I think its £34 or 37 you can claim but royal mail do take the mick when giving out the refunds. Once I claimed £10 and all they sent me was 6 second class stamps (yes, they even had the cheek to give me second)
#16
olivier81
yeh they were it is the first time it has ever happened to me from now on i always will i couldn't believe it ebay didn't care about my side i swear you could buy anything claim it didn't turn up if it was posted normal mail and ebay would refund you. Absolute joke

Why is it an absolute joke,if you were a buyer and your item failed to turn up you'd expect a refund too.

What else should they do ? :|
#17
deb8z
Why is it an absolute joke,if you were a buyer and your item failed to turn up you'd expect a refund too.


True. I'm giving them plenty of time to resolve the issue and filled in their missing parcel form this morning. Don't want either of us to lose out, I just wish I'd paid the extra £4 and bought it at Amazon.
#18
deb8z - Aug 03, 2010 10:10olivier81
yeh they were it is the first time it has ever happened to me from now on i always will i couldn't believe it ebay didn't care about my side i swear you could buy anything claim it didn't turn up if it was posted normal mail and ebay would refund you. Absolute joke

Why is it an absolute joke,if you were a buyer and your item failed to turn up you'd expect a refund too.

What else should they do ?



Well I must live in a privileged area as the ONLY time an item didn't turn up for me was during Mmas time and it was a CD sent from HMV in a CD shaped box.(??)

Obviously one of the Temp posties had that.

HMV replaced immediately.

BUT that was the ONLY time - EVER!!
banned#19
olivier81
yeh they were it is the first time it has ever happened to me from now on i always will i couldn't believe it ebay didn't care about my side i swear you could buy anything claim it didn't turn up if it was posted normal mail and ebay would refund you. Absolute joke

why an absolute joke. You couldnt prove items were received so you are at fault.

you do realise the maximum you can get back is £41?
#20
rizla01
Well I must live in a privileged area as the ONLY time an item didn't turn up for me was during Mmas time and it was a CD sent from HMV in a CD shaped box.(??)


The only item I recall going missing in the last 6 years was a Spiderman 2 DVD bought from CDWow (In hindsight they were probably doing me a favour).
Just finding it hard to believe that the ebay seller has shipped two headsets and neither has arrived.
#21
MBeeching
rizla01
Well I must live in a privileged area as the ONLY time an item didn't turn up for me was during Mmas time and it was a CD sent from HMV in a CD shaped box.(??)
The only item I recall going missing in the last 6 years was a Spiderman 2 DVD bought from CDWow (In hindsight they were probably doing me a favour). Just finding it hard to believe that the ebay seller has shipped two headsets and neither has arrived.

Some sellers do use RM as an excuse when they simply haven't sent an item.
#22
MBeeching
rizla01
Well I must live in a privileged area as the ONLY time an item didn't turn up for me was during Mmas time and it was a CD sent from HMV in a CD shaped box.(??)
The only item I recall going missing in the last 6 years was a Spiderman 2 DVD bought from CDWow (In hindsight they were probably doing me a favour). Just finding it hard to believe that the ebay seller has shipped two headsets and neither has arrived.

Was the seller netdirect,if so,they have a few negs/neuts for items not arriving.

I'd contact them again and say neither item has arrived so you expect a refund by such and such a date.

If no refund by said date, file a Paypal claim.
#23
deb8z
Was the seller netdirect,if so,they have a few negs/neuts for items not arriving.

I'd contact them again and say neither item has arrived so you expect a refund by such and such a date.

If no refund by said date, file a Paypal claim.


It was indeed, how did you know that? :|

I was going to leave it a few more days then file a claim. I just want to speak to my team mates on Left 4 Dead lol.
#24
MBeeching
deb8z
Was the seller netdirect,if so,they have a few negs/neuts for items not arriving.I'd contact them again and say neither item has arrived so you expect a refund by such and such a date.If no refund by said date, file a Paypal claim.
It was indeed, how did you know that? :|I was going to leave it a few more days then file a claim. I just want to speak to my team mates on Left 4 Dead lol.

Was easy to do a search on the info you gave before lol
banned#25
colinsunderland
olivier81
yeh they were it is the first time it has ever happened to me from now on i always will i couldn't believe it ebay didn't care about my side i swear you could buy anything claim it didn't turn up if it was posted normal mail and ebay would refund you. Absolute joke

DLM
whatsThePoint
should of sent them recorded, why people still haven't learnt to do this with ebay items is beyond me


Recorded is rubbish.

Special delivery is better.

I would never send a parcel through Royal Mail again.

They constantly lose parcels :(


Who would you use for something worth a couple of quid?


I would only sell something for a couple of quid at a car boot sale.

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