I bought a gift for my friend on boots.com and they delivered it to the wrong address- number 55 on the same street instead of 33. My friend put loads of notes through the door to get it back but they ignored them all. So I contacted boots and they arranged for re-delivery but instead of changing the address properly, before sending it out, they send it to the original address then I had to phone up, they contact the courier and get them to change the address.
Anyway what happened was the courier tried to deliver it to 55 again without noticing the change, then realised his mistake (and had already left 55 a card through the door saying you weren't in) so then delivered it to 33. Anyway my friend's little brother was in and didn't realise the parcel was for my friend so when 55 came knocking on the door asking for the parcel he gave it to them.The thing is it was in the name of Aimee Fartypants! (It's a joke with my friend.)
So where do I stand on this as 55 have the 2nd parcel again, they ignored the original notes and will obviously do the same again. Please help me!!!!