Postage Issues for Ebay Items - Help! - HotUKDeals
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Postage Issues for Ebay Items - Help!

shopaholic_blond Avatar
8y, 1m agoPosted 8 years, 1 month ago
Recently, I have had a clear out and have been selling all my old clothes and shoes (most of which are brand new with tags etc) on ebay.

I have sold about 40 items so far over the past few days.

Anyway, last night I sorted out abour 20 items for postage.
This morning I asked my OH to post them for me as I was busy and he was off work.
I asked him to post them all second class recorded delivery.

Upon arriving home, I looked at the receipts and discovered that they had only been sent 2nd class.

As all you ebay sellers know, this can be a real problem when coming to providing tracking info and proving the items were sent. Also all my buyers have paid for 2nd class recorded delivery not just second class.

Needless to say I was pretty annoyed with OH.

Really dont know what to do now!! I hope no one opens a dispute about the items and claims not to have recieved them!

Any advice?
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shopaholic_blond Avatar
8y, 1m agoPosted 8 years, 1 month ago
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#1
Should have got a proof of postage certificate from the person over the counter.

In fact, just send them a friendly message saying you've sent the items and you've got the proof of purchase even though you don't.
#2
I shouldn't worry about it too much, I send all my parcels (clothes & toys) just second class and they get there fine. I've only ever had about 3 go totally missing and the receipt you have still covers up to £35, hopefully they'll have written the postcode of the parcel on the receipt, if not do it yourself now. You can't claim until 15 working days after the parcel was sent but the PO then send you a cheque really quickly which you can then send to the customer. If I'm buying something from ebay then I actually prefer it NOT to go recorded delivery as I'm not usually in to sign for them and then have to go and collect at the sorting office.

The only place you may have a problem is if someone throws a paddy because they paid over the odds for postage, in this case I would simply apologise to them, blame it on your husband and refund the difference to them through paypal which is really simple. If you would feel better, just go to paypal and refund the difference to them first, the ebayer will be impressed and you're more than likely going to get fab feedback comments.
#3
Well I have an individual receipt for each item and luckily my OH or the woman at the post office has written the post code on each slip of paper. Does this count as proof of postage?
#4
I thought recipts count for nought? That's what happened to this guy who got burnt and it went to Paypal dispute and the buyer got the money back...I reckon even the tracking RM provide isn't enough for Paypal.

Keep the receipt, hoping you don't have to use it...
banned#5
Annie1508
I shouldn't worry about it too much, I send all my parcels (clothes & toys) just second class and they get there fine.


That may well be true. What if it gets there fine, but the buyer says it hasnt?
#6
shopaholic_blond
Well I have an individual receipt for each item and luckily my OH or the woman at the post office has written the post code on each slip of paper. Does this count as proof of postage?


Yes this is proof of postage. If the parcel disappears, all you need to do is get a claim form from the post office (or off their website), fill it out and send this receipt off with it - remember to photocopy it first though so you still have a copy in case that goes missing too, although I've never had a problem. A cheque from the post office has then arrived around 10 days later, no questions asked so you should be covered, but like I said I've only ever had about 3 go missing and I must've sold about 1500 items over the years so you should be fine.
1 Like #7
shopaholic_blond
Well I have an individual receipt for each item and luckily my OH or the woman at the post office has written the post code on each slip of paper. Does this count as proof of postage?


yes-its what i get. I would refund the extra buyers paid for the recorded part of postage..and email each (copy and paste!) to apologise and say yur o/h did the usual man-thing and didnt listen to you...you will probably get pos fback for your honesty and humour:)
#8
guv
That may well be true. What if it gets there fine, but the buyer says it hasnt?


only lost one parcel in 6 years...and i got it back 3 months later:roll:
#9
guv
That may well be true. What if it gets there fine, but the buyer says it hasnt?


Then you just have to take their word for it, you've no idea if it's got there or not, so make a claim to the post office. If they can't be bothered to chase up with the buyer to see if it actually arrived or not then that's their problem, you're claiming honestly (even if the buyer isn't) so have nothing to worry about.
banned 1 Like #10
I would refund all the buyers the 72p or whatever recorded costs now, and emailing explaining the mistake in postal method.
Not only will it stop your dsr's going down (and possible negs/neutrals) it will show your buyers it was a genuine mistake and you are a good ebayer.
1 Like #11
louloo
only lost one parcel in 6 years...and i got it back 3 months later:roll:


I've had that happen to me a couple of times too, and both times the buyer was adament that they'd checked with the local sorting office, post office, postman etc etc, never received a card and yet tjhey miraculously came back to me with stickers and notes all over it saying that they had left a card with the buyer. I always write my house number and post code on the back so they can get parcels back to me if they're not collected.
#12
Tbh, I wouldn't refund anyone unless they complained first.
#13
Annie1508
I've had that happen to me a couple of times too, and both times the buyer was adament that they'd checked with the local sorting office, post office, postman etc etc, never received a card and yet tjhey miraculously came back to me with stickers and notes all over it saying that they had left a card with the buyer. I always write my house number and post code on the back so they can get parcels back to me if they're not collected.


yep same happened-buyer really wanted the item-i refunded her and took the loss and then got it back! I always help buyers and treat people as i would like to be treated.
#14
colinsunderland
I would refund all the buyers the 72p or whatever recorded costs now, and emailing explaining the mistake in postal method.
Not only will it stop your dsr's going down (and possible negs/neutrals) it will show your buyers it was a genuine mistake and you are a good ebayer.


Thanks

I just sent all my buyers a message and refunded them all between 70p and £1.00.

Nightmare!
Hopefully it will all be ok, its just i know people who try to get out of paying for things by opening paypal disputes when the item doesnt have a tracking number!
banned#15
tsimehC
Tbh, I wouldn't refund anyone unless they complained first.


so just rip them off then?
nice
#16
Tbh OP i would be mad if i bought and paid for something a few days ago and only now you have posted it.
Ive nneg for thr first time twice last week as auction said 1st class they were BIN and ipaid immediately and the seller didnt post for 3/4 days and didnt reply to my messages the day b4 i received.
Funny how both days i complained the next day i had my stuff.

If you screw up when you sell on ebay fess and apologise immediately or face negative feedback

If any of the sellers had apologised first i wouldnt of negged them
#17
DIVA1977
Tbh OP i would be mad if i bought and paid for something a few days ago and only now you have posted it.
Ive nneg for thr first time twice last week as auction said 1st class they were BIN and ipaid immediately and the seller didnt post for 3/4 days and didnt reply to my messages the day b4 i received.
Funny how both days i complained the next day i had my stuff.

If you screw up when you sell on ebay fess and apologise immediately or face negative feedback

If any of the sellers had apologised first i wouldnt of negged them



With regards to the postage time, I write in all my auctions that It may take up to 4 working days for me to get the post office due to work commitments etc, and if the buyer is unhappy with this please do not bid, or if they need an item quickly to contact me before the auction end to see if i can do it quicker, and on many occasions I have.

I do not believe there to be anything wrong with this, im always honest in my auctions.
#18
Annie1508
Yes this is proof of postage. If the parcel disappears, all you need to do is get a claim form from the post office (or off their website), fill it out and send this receipt off with it - remember to photocopy it first though so you still have a copy in case that goes missing too, although I've never had a problem. A cheque from the post office has then arrived around 10 days later, no questions asked so you should be covered, but like I said I've only ever had about 3 go missing and I must've sold about 1500 items over the years so you should be fine.


Thanks for your help.

I must be one of the unlucky ones who has had quite a few items go missing this year!:(
#19
shopaholic_blond
With regards to the postage time, I write in all my auctions that It may take up to 4 working days for me to get the post office due to work commitments etc, and if the buyer is unhappy with this please do not bid, or if they need an item quickly to contact me before the auction end to see if i can do it quicker, and on many occasions I have.

I do not believe there to be anything wrong with this, im always honest in my auctions.


thats fair enuff if you disclose that. AS nothing more annoying that a seller to say 1st class and it take 4 + days to arrive
#20
shopaholic_blond
Thanks for your help.

I must be one of the unlucky ones who has had quite a few items go missing this year!:(


Not a problem, just remember that as long as you keep your receipt, if some unfair person does put a claim in through paypal and you have to refund them, just put a claim in with the post office with your receipt and get your money back that way. If your buyer is claiming that they haven't received it and this is why the claim through paypal (even though they might have done) then you are honestly claiming from the PO as you can't be certain if it's arrived or not, you're just taking the buyers word for it, that's what I'd do anyway and then you're not out of pocket.

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