Posted an item, got proof of posting, item didnt arrive paypal gave all money back to buyer - HotUKDeals
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Posted an item, got proof of posting, item didnt arrive paypal gave all money back to buyer

garbage456 Avatar
7y, 10m agoPosted 7 years, 10 months ago
sold an item for about 60 quid it didnt arrive paypal has given all the money to the buyer, what can i do?
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garbage456 Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
not sure, think paypal only take into account recorded post proof?
#2
File a claim with the Royal Mail for the item being lost in the post. You'll be able to reclaim some, but probably not all of your money, although it may be in the frmat of stamps.
#3
You need signed for proof to cover yourself for a Paypal claim,as it stands,you can't prove the buyer received it,only that you posted it,.

Didn't you send it Special Delivery for that amount of money ?
#4
Anything over 36 pounds should go SD as ordinary post only covers that amount.
#5
sadly thats paypal for u, i,ve heard of cases that even when using special delivery they still refund the buyer,
#6
I know a lot of people don't like paypal,but if the OP hasn't got any proof the buyer received the item then paypal have been fair,thats the the way it works.
#7
If you don't send any eBay items with a recorded delivery service (one where the buyer has to sign upon delivery) then you have no chance with Paypal as you can't prove they have received the item.

No way would I send a £60 item just through standard 1st class, you know they probably did receive it and took the opportunity for a freebie! :x
[mod]#8
Case closed nothing you can do as it's not a trackable method.

Best you can hope for is £36 compo claim from Royal Mail although they will probably just send you stamps.
#9
Nothing you can do now, it's a done deal.

I have been through the Paypal dispute machine because a complete dinner service I bought arrived with several pieces smashed. PayPal have an all-or-nothing approach to disputes. I claimed half of the money back (the postage was the equal to the bid price on eBay). PayPal told me that I'd either have to return the dinner service for a refund or they'll award the entire cost to me.

I had paid £40 in total. £20 for the goods and £20 for postage. If I had been obliged to return the crockery that would have cost me £20, so I'd have shelled out £60 for a £20 refund. As it happens, through regular badgering by me on the phone and constant emailing and faxing, I won. I would have been obliged to send the crockery back but they decided that broken shards of china represented a hazard to the postal workers.

But .. they awarded me the whole £40. I thought this was unfair to the vendor, so although his 'get stuffed' attitude didn't deserve, it, I sent him half of the money back.

So Paypal are very rigid and not particularly sensible in their reasoning. In your case, you were daft to send a valuable item without insuring it. The result, I'm afraid. is a self-inflicted wound.
#10
You have to send by trackable post - either recorded, special delivery or courier. Otherwise Paypal will not cover you. They don't shout about this, but that is the way it works. I learnt the hard way myself (scammed over my kids car seat - they paid £60 by Paypal - I posted Standard Parcels - they put in a claim the day after I posted it, saying their card had been used without consent - Paypal gave them their £60 back, and I lost the seat).
#11
garbage456
it was about 22inches long and 12 inches high and would of been about £20 to post it that way


Should have used parcel2go for £7.99 - dread to think of the amount of money I've lost by having to fork out nigh on £20 for special delivery before some posters advice on here! :)
#12
garbage456
it was about 22inches long and 12 inches high and would of been about £20 to post it that way


I understand what you are saying but its a lesson learnt.

The postage is paid by the buyer anyway so you should have researched it more before listing and put the high postage on the auction OR listed it as collection only,but thats by the by now,you know for next time.

I've sold things in the Loot etc that are bulky rather than Ebay,that might be worth thinking about as its free and you can do it online.
#13
AberBargoed
Should have used parcel2go for £7.99 - dread to think of the amount of money I've lost by having to fork out nigh on £20 for special delivery before some posters advice on here! :)


How have you lost out,the buyers supposed to pay for it.

I've heard good and bad reports about parcel2go,i've never used them myself.
#14
From past experience (granted you have more what with being twice my age :p) buyers generally want postage as cheap as possible regardless of the items value and sticking a fat £20 on postage turned prospective buyers away to source the same item elsewhere. Have now used parcel2go half a dozen times, collect from work and good all round service :)
#15
I'm not twice your age,you're on iggy now:x

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