I've been ordering a few things via eBay on the last week or so and chasing up 2 items that hadn't yet arrived.
upon entering tracking numbers into royal mail they say "Delivered" on different days and I can even view my signature, only its not mine.
someone has signed my name (scrawled more like) and done off with my items!
I wouldn't mind but one would have fit through my letterbox easily!!
the thing is as these were through ebay/paypal they technically have been signed for...so I have no idea what to do about it
after several days and countless phone calls I am utterly disgusted to report that-
- Royal mail have told me to "fill out a missing item claim form"
I've spoken to their fraud department and beyond and I'm getting very short and **** answers from them. Seems they know this is an issue as they willingly accepted it was happening butnas far as they are concerned I should claim my money back and leave them alone.
- the police will not do anything. They told me I had to give royal mail 24hrs to investigate. They then gave me a ref no. Not a crime number and told me there was "nothing further" they could do.
What is going on!? My mail has been stolen, my name has been forged twice and apparently that's ok.
I'm lost for words.
going to call Royal mail when they open tomorrow, but until then I'm just fuming and anxious
anyone had this happen?