Postman forging my signature, 2 items missing...what do I do? - HotUKDeals
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Postman forging my signature, 2 items missing...what do I do?

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I've been ordering a few things via eBay on the last week or so and chasing up 2 items that hadn't yet arrived. upon entering tracking numbers into royal mail they say "Delivered" on different days … Read More
arcsbite Avatar
6y, 1m agoPosted 6 years, 1 month ago
I've been ordering a few things via eBay on the last week or so and chasing up 2 items that hadn't yet arrived.
upon entering tracking numbers into royal mail they say "Delivered" on different days and I can even view my signature, only its not mine.
someone has signed my name (scrawled more like) and done off with my items!
I wouldn't mind but one would have fit through my letterbox easily!!

the thing is as these were through ebay/paypal they technically have been signed for...so I have no idea what to do about it


UPDATE -
after several days and countless phone calls I am utterly disgusted to report that-

- Royal mail have told me to "fill out a missing item claim form"
I've spoken to their fraud department and beyond and I'm getting very short and **** answers from them. Seems they know this is an issue as they willingly accepted it was happening butnas far as they are concerned I should claim my money back and leave them alone.

- the police will not do anything. They told me I had to give royal mail 24hrs to investigate. They then gave me a ref no. Not a crime number and told me there was "nothing further" they could do.

What is going on!? My mail has been stolen, my name has been forged twice and apparently that's ok.
I'm lost for words.


going to call Royal mail when they open tomorrow, but until then I'm just fuming and anxious

anyone had this happen?
arcsbite Avatar
6y, 1m agoPosted 6 years, 1 month ago
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#1
My guess would be that Ebay/Paypal won't be interested because it has been signed for... so you will have to take it up with Royal Mail.

Edited By: krazie2004 on May 02, 2011 12:26
7 Likes #2
why bother calling the royal mail? If someone has faked your signature and stolen your property,call the police
1 Like #3
krazie2004
My guess would be that Ebay/Paypal won't be interested because it has been signed for... so you will have to take it up with Royal Mail.

That was my concern, luckily one of the sellers (not heard back from the other) is very helpful and is emailing me scans of all postal receipts.

barky
why bother calling the royal mail? If someone has faked your signature and stolen your property,call the police


I initially thought that, but then I wasn't sure if it warranted it, I know for a fact it's fraud, but it feels a little small for police involvement.
If royal mail don't have an explanation and an answer I think I may end up going this route though
#4
i would report it and get an incident number as its likely RM will ask for it anyway?
Im sure if he has done this to you he has to others and will be caught out.

arcsbite
krazie2004
My guess would be that Ebay/Paypal won't be interested because it has been signed for... so you will have to take it up with Royal Mail.
That was my concern, luckily one of the sellers (not heard back from the other) is very helpful and is emailing me scans of all postal receipts.

barky
why bother calling the royal mail? If someone has faked your signature and stolen your property,call the police

I initially thought that, but then I wasn't sure if it warranted it, I know for a fact it's fraud, but it feels a little small for police involvement.
If royal mail don't have an explanation and an answer I think I may end up going this route though
#5
plumberman01
i would report it and get an incident number as its likely RM will ask for it anyway?
Im sure if he has done this to you he has to others and will be caught out.


being completely selfish and the fact they weren't worth "too" much value wise I didn't actually think that he/she could be doing this to others.
think I'll track down a local station number n give em a call just on the safe side.
thanks
#6
knew of a postie years ago they found 4 sacks of mail he hadnt delivered in his house-may be something similar just cba or maybe he has signed and left them in a 'safe' place?
My postie leaves mine on the post box outside so he must be signing for them himself as i almost never do! He does it to save me collecting in town x
arcsbite
plumberman01
i would report it and get an incident number as its likely RM will ask for it anyway?
Im sure if he has done this to you he has to others and will be caught out.

being completely selfish and the fact they weren't worth "too" much value wise I didn't actually think that he/she could be doing this to others.
think I'll track down a local station number n give em a call just on the safe side.
thanks
#7
cheeky postman, i bet theres loads of posties who do similar things, i heard of one who was pinching ones that felt like cards to get the money out of, i would deffo report him, if hes stealing from you then he more than likely to be stealing other things.
#8
As previously mentioned, report it to the Police this not only means that you have definitely not received the items but are also legitimate, then complain to Royal Mail. I personally would send the complaint via email to the top of the tree, ie CEO Moya Greene address can be found at http://www.ceoemail.com, this prevents the usual fob off or delays in investigating your complaint.

I am sure Paypal don't actually take note of Recorded delivery tracking as it doesn't confirm which address the item was actually delivered to and would close the case in the buyer's favour.

Another thought, have you checked with your neighbours just in case they took it in?

Edited By: simplyjimbo on May 02, 2011 12:49: .
1 Like #9
Few years ago, one of my amazon item went missing like that- but the courier tracking said it was delivered. I called amazon and dealt with them- the courier also sent me email attachments with signature proof which i had to confirm that it wasnt mine- they actually sent me a letter which i had to sign and send back to confirm.
After sometime this was confirmed and then amazon sent my item again. took soemtime to sort out and can get annoying especially people on the phone keep saying the same thing 'it is signed and you have received the item'.....and i had keep saying 'i know but it wasn't mine'...

but if it some private seller on ebay, they might not easily replace the item but still worth a try.
if not royalmail or police is ur option.
#10
Does the proof of delivery have time on it? If so, can you prove you weren't in at the time it says you signed for them, e.g. you were at work ? If so, then speak to Royal Mail, they will know which postman it was who "delivered" them.
5 Likes #11
Wait until tomorrow morning and greet him at the door with a hammer.
banned#12
I remember when i opened one of the birthday cards that the postie and opened it, took then money and the badge from the card :( then sealed it up again
[mod][Moderator]#13
Have you checked with your neighbours, they may well have taken it in and assumed the postie has left you a card to say so, it would be very unlikely to be your postie taking the items, as recorded will have to be signed for and there will be a paper trail, if he was going to take anything it would be easier for him to take stuff that is untraceable/trackable.
#14
No0b!$T
I remember when i opened one of the birthday cards that the postie and opened it, took then money and the badge from the card :( then sealed it up again


Did you tell the person that sent cash in this manner that it was a stupid thing to do?
#15
I have been on the other end of this - I sold something to someone on eBay a few years ago, I sent it via Recorded Delivery and two days later, I checked the tracking and it had been delivered. I thought no more of it. About two weeks later the buyer emailed me to ask where their item was, so I replied giving them the tracking number and telling them it had been delivered and signed for (and you could view the signature on the RM website).

They replied that they had not received the item and the signature did not belong to anyone in the house and that they didn't recognise it. They had also checked with their neighbours and none of them had taken it in.

Thus began months of hassle with RM because as far as they were concerned, it had been delivered and the signature was proof - end of. When the buyer got involved and said that the signature didn't belong to them or anyone who lived at that address, the signature mysteriously vanished from the track and trace, you could see it had been delivered and could view the signature but it was now blank. When the buyer accused RM of deleting the signature to cover their backs, they denied it.

To cut a long story short, the buyer decided that they would start a Paypal claim against me as RM weren't resolving anything. Despite me having proof of delivery, Paypal took the buyers side and gave them a full refund. I on the other hand had to keep on at RM until they finally gave me compensation but it didn't include the original cost of postage (£9) because they felt they had completed the delivery and thus didn't owe me a refund in that respect.
#16
My mum is 81 and no matter what we say she still does it-in her world people are honest x

thesaint
No0b!$T
I remember when i opened one of the birthday cards that the postie and opened it, took then money and the badge from the card :( then sealed it up again

Did you tell the person that sent cash in this manner that it was a stupid thing to do?
#17
Thats shocking! I have stopped using RM now and am using myhermes even for small things-no problems so far xx

kimbyanne
I have been on the other end of this - I sold something to someone on eBay a few years ago, I sent it via Recorded Delivery and two days later, I checked the tracking and it had been delivered. I thought no more of it. About two weeks later the buyer emailed me to ask where their item was, so I replied giving them the tracking number and telling them it had been delivered and signed for (and you could view the signature on the RM website).

They replied that they had not received the item and the signature did not belong to anyone in the house and that they didn't recognise it. They had also checked with their neighbours and none of them had taken it in.

Thus began months of hassle with RM because as far as they were concerned, it had been delivered and the signature was proof - end of. When the buyer got involved and said that the signature didn't belong to them or anyone who lived at that address, the signature mysteriously vanished from the track and trace, you could see it had been delivered and could view the signature but it was now blank. When the buyer accused RM of deleting the signature to cover their backs, they denied it.

To cut a long story short, the buyer decided that they would start a Paypal claim against me as RM weren't resolving anything. Despite me having proof of delivery, Paypal took the buyers side and gave them a full refund. I on the other hand had to keep on at RM until they finally gave me compensation but it didn't include the original cost of postage (£9) because they felt they had completed the delivery and thus didn't owe me a refund in that respect.
[mod][Moderator]#18
kimbyanne
I have been on the other end of this - I sold something to someone on eBay a few years ago, I sent it via Recorded Delivery and two days later, I checked the tracking and it had been delivered. I thought no more of it. About two weeks later the buyer emailed me to ask where their item was, so I replied giving them the tracking number and telling them it had been delivered and signed for (and you could view the signature on the RM website).

They replied that they had not received the item and the signature did not belong to anyone in the house and that they didn't recognise it. They had also checked with their neighbours and none of them had taken it in.

Thus began months of hassle with RM because as far as they were concerned, it had been delivered and the signature was proof - end of. When the buyer got involved and said that the signature didn't belong to them or anyone who lived at that address, the signature mysteriously vanished from the track and trace, you could see it had been delivered and could view the signature but it was now blank. When the buyer accused RM of deleting the signature to cover their backs, they denied it.

To cut a long story short, the buyer decided that they would start a Paypal claim against me as RM weren't resolving anything. Despite me having proof of delivery, Paypal took the buyers side and gave them a full refund. I on the other hand had to keep on at RM until they finally gave me compensation but it didn't include the original cost of postage (£9) because they felt they had completed the delivery and thus didn't owe me a refund in that respect.


Unfortunately there a some real scammers out there, my ohs brother investigated something similar last year, the person supposedly receiving the goods was denying signing for it etc, the royal mail was so concerned at the losses involving one round that they changed posties etc, and after items still going missing they called the police in, turns out it was one family living within a small area who were signing squiggles then saying it wasn't them signing for it etc, they caught them in the end x
banned#19
When i used to live in WSM my local postman drove a new Audi TT, turned out he was a dealer and delivering the drugs on this round

Edited By: whatsThePoint on May 02, 2011 13:45
#20
whatsThePoint
When i used to live in WSM my local postman drove a new Audi TT, turned out he was a dealer and delivering the drugs on this round


haaaa !!! he didnt deliver to my house.....joke !!
#21
wishihadadonkey
kimbyanne
I have been on the other end of this - I sold something to someone on eBay a few years ago, I sent it via Recorded Delivery and two days later, I checked the tracking and it had been delivered. I thought no more of it. About two weeks later the buyer emailed me to ask where their item was, so I replied giving them the tracking number and telling them it had been delivered and signed for (and you could view the signature on the RM website).

They replied that they had not received the item and the signature did not belong to anyone in the house and that they didn't recognise it. They had also checked with their neighbours and none of them had taken it in.

Thus began months of hassle with RM because as far as they were concerned, it had been delivered and the signature was proof - end of. When the buyer got involved and said that the signature didn't belong to them or anyone who lived at that address, the signature mysteriously vanished from the track and trace, you could see it had been delivered and could view the signature but it was now blank. When the buyer accused RM of deleting the signature to cover their backs, they denied it.

To cut a long story short, the buyer decided that they would start a Paypal claim against me as RM weren't resolving anything. Despite me having proof of delivery, Paypal took the buyers side and gave them a full refund. I on the other hand had to keep on at RM until they finally gave me compensation but it didn't include the original cost of postage (£9) because they felt they had completed the delivery and thus didn't owe me a refund in that respect.



Unfortunately there a some real scammers out there, my ohs brother investigated something similar last year, the person supposedly receiving the goods was denying signing for it etc, the royal mail was so concerned at the losses involving one round that they changed posties etc, and after items still going missing they called the police in, turns out it was one family living within a small area who were signing squiggles then saying it wasn't them signing for it etc, they caught them in the end x


I will never know if the buyer was lying or not. It just vanished and despite having a return address, it was never returned - so someone had it. I don't know if the buyer just lied and kept it and got a refund or if it was stolen. It was only two rolls of wallpaper, granted it was pricey wallpaper but still - who nicks two rolls of wallpaper!
#22
we had this problem when we moved into our last house, from Oct 2004 until Feb 2009, between Oct & Jan every year my online xmas purchases where being nicked, had massive rows with RM & our local sorting office, the police to start with didnt want to know but by then end they were more then happy to help, RM even sent 2 heavies round to my house to get me to stop my complaint against them with the police, in Feb 2009 the police raided a guys house in my village who worked at the sorting office, they found over 20,000 undelivered mail, parcels, open xmas cards , credit/debit cards you name it and it was in this guys living room, the police charged him , he got a fine and RM moved him to another sorting office! during all this time i felt really sorry for my postie because it looked like he was nicking it all , but bless him he was great even helped out with bits of info we needed.
OP get on to the police and make the complaint and get the crime number, DO NOT give up with RM tell them you want a full invesigation and to be kept informed at all times.
banned#23
My local postie fills out "sorry we missed you" cards at the sorting office, leaves the items there aswell and just posts the card with other letters without even knocking. Its happened many times and ive complained about it several times aswell. Apparently, its to save time, forget about the fact you've taken a day off to receive the parcel, there time, for which they are paid to do a job, is more important.
#24
Adnan786
My local postie fills out "sorry we missed you" cards at the sorting office, leaves the items there aswell and just posts the card with other letters without even knocking. Its happened many times and ive complained about it several times aswell. Apparently, its to save time, forget about the fact you've taken a day off to receive the parcel, there time, for which they are paid to do a job, is more important.


I absolutely despise when that happens. I've caught the postman posting a "you were away" card when he didn't even knock.
#25
my missus sent a bridesmaid dress by recorded deliv. postie signed for it ,left it outside and it got nicked! (worth £200,got back £39 at the time via rm insurance but had to repay ebayer!) result.....OH out of pocket,well peed off and postie got sack after admitting he signed it! ;)
banned#26
thesaint
No0b!$T
I remember when i opened one of the birthday cards that the postie and opened it, took then money and the badge from the card :( then sealed it up again


Did you tell the person that sent cash in this manner that it was a stupid thing to do?


Yeah lol
#27
Recorded items require a signature no matter how small they are, is not dependant on wether or not if fits in your letter box. Being a recorded item i doubt your postie has stolen it as it does have a level of traceability to it.

Your best bet is to contact your local delivery office and tell them your parcel is missing but signature given but not by you . Give dates and times if possible. They then should be able to determine which postie delivered the item and hopefully he/she remembers who's signature they took.
#28
i reported a postie we had a few years ago cos he was throwing mail in wrong doors..i mean we would get house number 22 wrong close name-frequently- and i was reposting it to the correct people..anyway we had something we knew went missing to a neighbour but not which neighbour! so i called to complain but they didnt care..
suspended#29
PHONE THE POLICE! or wait for postie and batter him! i would be fuming too and would have to say something to him. doesnt matter how insignificant it may seem, but if he is doing it to you how many other people is he doing it to? maybe an old person etc and they may not be that clued up to work out its postie doing it! Royal mail will take ages to sort this thats if they do!
Good Luck!
#30
Just the other month I bought a new xbox slim and I was at work but got out early and was home by 1pm to take delivery but no sign of it. Looked on the tracking and it said it was delivered at 1:10pm and signed for by a name I didn't recognise. So I was on to all my neighbours and nothing. Contacted the delivery company and heard nothing back.
It was only the next day when I went back into work I got greeted by my parcel! I was like EH!
Anyway our school receptionist had signed for it and kept it in the office.
I really shoud start remembering names, especially the people I work with oO
#31
OP, This will only stand up in any judicial process if the offender has signed .....p.pat
#32
Royal Mail have a fraud department, I'd contact them mate
1 Like #33
Sorry to say I have no faith with Posties or RM...last week our postman put our post in number1 in my road, We live in number 11,and put the post for a number 11 in the next road in our letterbox,to make things worse my lad had a parcel,which he was waiting for,which was delivered to the same house,of which their post came to us...work that out! All Shocking!

Edited By: Mr cool on May 03, 2011 16:41
#34
I will stand up for posties.

The last 2/3 posties we have had have been great. Our current postie is one of my students dad's as well. he usually signs for stuff for us and leaves it in a safe place. Don't have a problem wih him doing it. Does us a massive favour.
#35
Mr cool
Sorry to say I have no faith with Posties or RM...last week our postman put our post in number1 in my road, We live in number 11,and put the post for a number 11 in the next road in our letterbox,to make things worse my lad had a parcel,which he was waiting for,which was delivered to the same house,of which their post came to us...work that out! All Shocking!


It's called "human error".
#36
Have to say, I have been lucky my local posties are great, they are trustworthy and friendly, cant ask for more
#37
skellysgirl
Have to say, I have been lucky my local posties are great, they are trustworthy and friendly, cant ask for more


Same, he remembers our names and works what ever the weather. Its just luck I guess
#38
My postie is my best friend's husband, if I am not in then he signs for and takes my parcels home with him, they only live 4 doors up :)
#39
UPDATE -
after several days and countless phone calls I am utterly disgusted to report that-

- Royal mail have told me to "fill out a missing item claim form"
I've spoken to their fraud department and beyond and I'm getting very short and **** answers from them. Seems they know this is an issue as they willingly accepted it was happening butnas far as they are concerned I should claim my money back and leave them alone.

- the police will not do anything. They told me I had to give royal mail 24hrs to investigate. They then gave me a ref no. Not a crime number and told me there was "nothing further" they could do.

What is going on!? My mail has been stolen, my name has been forged twice and apparently that's ok.
I'm lost for words.
#40
arcsbite
UPDATE -
after several days and countless phone calls I am utterly disgusted to report that-

- Royal mail have told me to "fill out a missing item claim form"
I've spoken to their fraud department and beyond and I'm getting very short and **** answers from them. Seems they know this is an issue as they willingly accepted it was happening butnas far as they are concerned I should claim my money back and leave them alone.

- the police will not do anything. They told me I had to give royal mail 24hrs to investigate. They then gave me a ref no. Not a crime number and told me there was "nothing further" they could do.

What is going on!? My mail has been stolen, my name has been forged twice and apparently that's ok.
I'm lost for words.


Royal Mail has an internal security team that look for trends where there are multiple losses and investigate any 'dodgy' posties, so you should definitely report the losses, as it may that you are one of many.

As for getting your complaint taken seriously, I would suggest contacting Mark Higson, ([email protected], or in writing at the head office). Chairman's complaints are passed directly to the local office manager with and they are taken very seriously.

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